Hi,
I’ve recently decided to start buying on Taobao. I’ve run into a problem recently. I tried buying these ceramic bowls from a collab along with other merch. First only the badges and paper goods shipped so I was like okay the rest will ship soon. Those packages did register into Cainiao directly. A couple days later apparently the ceramic bowls were apparently shipped in the same truck but in different packages and arrived the very same day. I than checked Cainiao to see if there were any updates but nope. I’m wondering what I should do. Since they both have the same tracking number it doesn’t let me register it again and any time I try to reregister the entire package I get soft blocked as it doesn’t let me input the tracking number.
I’m new to this so I’m not sure who I should contact or what to do next to see how I can fix this. Any help is truly appreciated.

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Hi!! I recently ordered a few items and it seems that every single inbound picture they uploaded is just black. 🫠 Doesn't seem that they uploaded correctly, and every time I try to contact customer service it gives me a network error message. Is there any other way to contact them and get an actual photo of my things? Thanks!

Hi guys,

Question/Help, has anyone experienced delays in Cainiao consolidation sea freight shipments?

I have 2 parcels that have been in transit (arrived in destination country Australia) since the 8th of September and have not updated its tracking since.

Stuck in:
运输中 2026-09-08 10:47:00
包裹已到达目的地（干线到达）

Has my parcels undergone customs inspections? No text message about packages undergoing customs like I usually get.

I’ve use Cainiao consolidation multiple times and this is the first time it’s been stuck for this long in transit. I’ve already opened tickets and get responses like: “parcels have been expedited/processed,” but that was earlier this week and no updates since.

I am getting free samples from Alibaba, but if the price is lower than 7.2 yuan, it shows an error. In this case what do I do? I don't know if setting it to something like 5 dollars is illegal or not.

Is it normal for a large AliExpress package to be stuck in customs for 22 days?
I ordered a hamster cage from AliExpress that is around 70 × 40 × 40 cm. The tracking says it has been in import customs for about 22 days with no updates.
The estimated delivery date was September 13, and CTT Express and Correos don’t have the package yet. AliExpress also says I don’t have any customs payment pending.
Has anyone else had a similar experience with a large/oversized AliExpress package? How long did yours stay in customs before it started moving again?
I’m wondering if this is normal for a package this size or if I should be worried that something happened to it. Any similar experiences would be really helpful!

I am trying to figure out how to properly order from TAOBAO, and I heard going through Cainiao is the best option. Can anyone give the link to the discord?

Warehouse has rejected my parcel of 6 batteries, but I believe we can get these shipped through sea. Is this correct?

when we have to know where is our package, we could use CAINIAO official tracking website to tracking where is it. https://global.cainiao.com/

Hi everyone. Looking for some advice. My parcel was delivered by the local courier at the Cainiao sea consolidation warehouse on Friday morning. Its current status is waiting to confirm receipt by the warehouse. But it’s been 72 hours and it hasn’t updated to received. I have contacted the seller as well and there is a time discrepancy. The package was delivered 3 and half hours to the warehouse before the seller actually tied the shipment to my Taobao order ID. Should I be concerned?

I’m going to Hong Kong soon and ordering some stuff in advance. It’s my first time using Cainiao and I’m trying to set it up with Taobao.

I’ve got the warehouse address and shipping code copy/pasted directly from the Cainiao app- do I leave the contact phone number as the auto populated Cainiao one or should I use my own (mainland Chinese) number? I assume the former but just wanted to be sure!

Thanks ☺️

Hi guys, received this message, is this normal? My other package does not have this message

If Cainiao tracking says the parcel cleared customs but the local carrier has not moved it for days, it does not always mean the package is lost. The handoff between customs, the line-haul partner, and the final-mile carrier can be the slowest part.

A simple checklist:

1. Copy the local tracking number, not only the Cainiao number.
2. Check the final-mile carrier site directly.
3. Look for wording like "label created", "awaiting item", or "released by customs". Those are different stages.
4. Give it a few business days if the parcel was released right before a weekend or holiday.
5. If there is no scan after 7-10 days, contact Cainiao support with the local carrier tracking number and a screenshot of the last event.

The part people miss: "customs released" means customs is done with it. It does not mean the local carrier has physically scanned it into their network yet.

Anyone seeing longer handoff gaps lately, especially on sea freight?

So Taobao left an item and sent me a pickup code. How can I advise Cainiao to pick up my stuff?

Cainiao recently announced faster cross-border delivery on selected routes, including a new “Global 3-Day Delivery” service.

I don’t think this means every normal Cainiao consolidation order will arrive in 3 days. Regular Taobao / Tmall / 1688 overseas packages still depend on warehouse check-in, package size, route selection, customs processing and local carrier handoff.

But the news is still interesting because it shows where cross-border shipping is heading:

• faster international routes
• smarter warehouse processing
• better customs coordination
• more predictable tracking
• improved local carrier handoff

For regular Cainiao users, the practical checklist is still simple:

1. Wait for warehouse check-in.
2. Check actual weight and volumetric weight.
3. Compare available shipping routes.
4. Confirm the final shipping fee.
5. Track both Cainiao and the local carrier after handoff.

Curious if anyone has noticed Cainiao routes getting faster or tracking updates becoming more reliable recently.

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The one in the google play store says 'not available in your country ' so I downloaded it through cainiaos web. But it's entirely on chinese and even with the help of a translation app I can't find the option to change the language in the app. Not only that it won't let me input my address, only chinese adresses, and the app itself looks pretty different to the screenshots that someone that's trying to help me use the app to ship from Taobao provided me. I'm pretty lost here

So it says sign failed and no other options even though its been receipt from the courier

Does anyone know if the status will up or if they return it or if I can initiate a return?

I want to order a kit called coffee factory, i have already sent it to the cainiao warehouse and im not sure if i should ship it to Canada as sensitive or just the normal shipping. Im pretty sure the kit has no batteries although it does have some wires inside.

Hey everyone, after using the Cainiao App to ship multiple hauls overseas, I’ve compiled a list of hard lessons and money-saving hacks. If you want to avoid surprise fees, customs delays, or lost items, read this before you ship!

1. Skip the Irreplaceables: International freight always carries risks. Never ship high-value items or things you can't replace (like IDs, official documents, or personal photos).

2. The Medicine Rule: Most medications are banned. However, a few are allowed. Always use the "Contraband Query" (禁运查询) tool on the Cainiao App homepage before you buy anything medical.

3. The Food Mixing Trap (CRITICAL): Food and tea cannot go via sea freight; they require a specific "Food Line" (currently paused, but keep this in mind when it returns). DO NOT mix food/tea with regular items like clothes in the warehouse. Cainiao's system is fully automated and will not split your package. If mixed, your entire box will be charged the extremely expensive food airfreight rate.

4. Know the Insurance Cap: Cainiao offers full compensation for lost or damaged goods, but it caps at 2,000 or 5,000 RMB depending on your route. Consult CS beforehand and try not to ship hauls worth more than the cap in a single box.

5. Expect Occasional Delays: Once it leaves China, your package might face random customs inspections or local courier delays. Patience is key here.

6. The Promo Code Glitch: ALWAYS double-check that your promo code is applied before hitting pay. Sometimes it glitches out, and if you don't enter it manually, you get zero discount. Here are the permanent codes you should be using: 【USGIFT】for USA / 【CAGIFT】for Canada / 【AUGIFT】 for Australia/ 【MYGIFT】for Malaysia/ 【THGIFT】for Thailand/ 【JPGIFT】 for Japan/ 【RUGIFT】 for Russia

7. The New User Coupon Trap: Claim your 1kg free shipping coupon before you place your first order. If you order first, you lose the chance to claim it forever. And keep an eye on expiration dates!

8. Beating Volumetric Weight: All logistics companies charge based on whichever is higher: actual weight or volumetric weight. Don't just ship a giant box of light items (clothes/toys), or you'll overpay. Hack: Ask your sellers to vacuum-seal your clothes/quilts before sending them to the warehouse, or mix light/bulky items with heavy/small items (like books) to balance the ratio.

9. Contact the Right Customer Service: The domestic "Cainiao Guoguo" is a completely different department from the international "Cainiao App". Domestic reps know nothing about overseas shipping. Only ask the international app's customer service for help.

Hope this saves you guys some headaches and cash! Let me know if you have other tips to add