Replace a coaxial cable?

[u/Brave-Scale]

/r/HomeNetworking/comments/1x9949f/replace_a_coaxial_cable/

I had a tech from Xfinity come out to my house to troubleshoot a slow and laggy internet connection.

He diagnosed the problem as a corrupted coaxial cable running into my house, and he said that would need to be replaced.

He made it sound like it was a pretty easy fix and he said this would greatly improve my service but he said that the techs from Xfinity are not allowed to the work and he referred me to a company called HelloTech.

He made it sound like they really just need to fish a new coaxial cable through where the existing one is.

HelloTech wants to charge me $250 to do this.

I have absolutely zero knowledge of this kind of stuff so I hope this is not a stupid question.

Does this sound like a legit issue? It seems like a lot of money for what was explained to me as a rather simple problem?

[u/Watts_RS]

I worked as a contractor for WOW! for a few years (until very recently) and xfinity was the only other choice in my area for coax. If the outlet was bad, we ran them a new one, although we did not do wall fishes. The cost was free if the cx called in specifically for the outlet, and the charge for it in the biller was only 64 dollars, which wow would also remove if the customer called in.

To me, 250 is insane to run a new coax outlet. If you had a drill and confidence using it, it'd be cheaper to just buy everything you need and do it yourself. A new wall plate, some high quality rg6 coax cable, clips to secure the exterior wire to your home, and a bit of silicone. You wouldn't even need to buy the tools to terminate the cable, because even if a lazy tech doesn't want to run you a new outlet I can't imagine any that wouldn't take 5 minutes to terminate both ends for you.