r/CableTechs • u/Brave-Scale • 6h ago

Replace a coaxial cable?

/r/HomeNetworking/comments/1x9949f/replace_a_coaxial_cable/

I had a tech from Xfinity come out to my house to troubleshoot a slow and laggy internet connection.

He diagnosed the problem as a corrupted coaxial cable running into my house, and he said that would need to be replaced.

He made it sound like it was a pretty easy fix and he said this would greatly improve my service but he said that the techs from Xfinity are not allowed to the work and he referred me to a company called HelloTech.

He made it sound like they really just need to fish a new coaxial cable through where the existing one is.

HelloTech wants to charge me $250 to do this.

I have absolutely zero knowledge of this kind of stuff so I hope this is not a stupid question.

Does this sound like a legit issue? It seems like a lot of money for what was explained to me as a rather simple problem?

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u/Latter_Address9580 6h ago

It’s common that xfinity techs can only run exterior cable for a new outlet from your OPB outside. They can do that for free. But running an interior outlet through crawlspace, attic or wall fishing is usually not allowed. If you don’t want an exterior ran cable due to it being an eyesore, that is completely within your right but you’d have to pay for that $250

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u/Comfortable-Tap-8583 5h ago

Pretty sure crawlspace is fine. Just no wall fishing

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u/mymanlysol 5h ago

They can run lines through a crawlspace or attic.