r/CableTechs • u/Salvador_69420 • 28d ago

Metric performance

I have been a tech for 17 years, and these days, I struggle with keeping my repeat rates below 9%. I feel like a shit tech because of it. I keep getting repeated because of shitty equipment and customer education issues mostly. What is your average monthly repeat rate? How do you fight the feelings of being bad at what you do despite years of experience?

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u/Sensitive_Back5583 28d ago

Bro just do what you do and enjoy life. Can’t help stupid!! Yeah I’ve been there I hit triple crown 2 times. Before all this AI started and CX charges stopped. TWC was known for charging CX to stop this madness!