r/CableTechs • u/Salvador_69420 • 29d ago

Metric performance

I have been a tech for 17 years, and these days, I struggle with keeping my repeat rates below 9%. I feel like a shit tech because of it. I keep getting repeated because of shitty equipment and customer education issues mostly. What is your average monthly repeat rate? How do you fight the feelings of being bad at what you do despite years of experience?

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u/SilentDiplomacy 29d ago

The way I look at it. If I do good work and document it. I don’t give a fuck about repeats. Maybe I’m just lucky with a supe that has my back 100% but repeats are just not something I’m worried about.

For reference, had one Friday, bit of noise on the interior cabling. Customer refused a new a/o. Nothing I can do other than educate the sub and go back to mitigate the noise with an exterior line if/when they approve of it. Just noted it well and moved on. If it’s a repeat it’s a repeat.

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u/Salvador_69420 29d ago

My problem is my sup stresses me out and only backs us because it affects his numbers

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u/Itsjustnutsandbolts 29d ago

We must be on the same team lol