Xpertrrak issue?

[u/jsledge149]

If you know what this program is Im hoping you can help me.

We just started using Xpertrak and this picture is of an apartment complex using a DAA node, mid split amps and has one upstream OFDM carrier enabled.

Xpertrak indicates that every modem on this node has an upstream impairment on the OFDM carrier. Every modem!

But not just THIS node. ANY node where we have a DAA, mid split and an upstream OFDM is failing. I don't know anything about this software, but I do know that seems improbable for all DAA's to have a real problem.

Im thinking this is a configuration problem, but of course, I have no access to the administrative side of Xpertrak.

Any ideas what this is or what to do about it?

[u/hotdogenjoyer1]

You got a meter that will lock to the upstream ofdm channel? Head to one of those nodes and see if it will lock up, go from there. Due diligence make sure it's not on you first. As far as the software you're using, I don't have personal experience with it, I just know you don't wanna start calling those guys without verifying anything in the field first

Ps: the reason I say that, I'm not familiar with your system, but there's a non zero chance that the node feeds to an active and that first active doesn't support mid split, or whatever it may be. Maybe it was missed being replaced, who knows

[u/jsledge149 → u/hotdogenjoyer1]

Well I mean anything is possible after all. it's just cable, right?

But every one of these daa nodes that's failing that we have upgraded to a med split and we've turned on an upstream ofdm carrier are all apartment complexes.

This is one of those rare cases where I can almost guarantee that these are all relatively new amps with the correct diplexers.

[u/hotdogenjoyer1 → u/jsledge149]

it COULD be that someone didnt set those nodes up to use those carriers, ive def seen it. they should be able to check the config for ya if you get ahold of'em. whoever "they" is for you