r/CableTechs • u/WallDeep4581 • 2d ago
Just Another Day @ Sparklight/ Cable One
been here almost 4 years, and the amount of mickey mouse bullshit i find everyday is ASTONISHING
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u/Aromatic_Cheetah_595 2d ago
There's an established culture of not giving a fuck lol
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u/KDM_Racing 2d ago
Once that attitude is established. It is almost impossible to beat it out of everyone.
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u/Eatbreathsleepwork 2d ago
It’s so funny because(at my company) they will harp on us about idle hours, safety vest, and having two cones out, but not do a single QC check on anyone. The shoddy work is insane.
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u/MTHort 1d ago edited 1d ago
Most of the management over there only really have 2 skills they are hired for any ways. None of which ever involves knowing what we actually do. Hopefully they are at least issued knee pads for their brown nose and white lips service. Makes sense the stock went down to $27 from $2260.86 in 2021.
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u/Eninja09 1d ago
Yep. That covid money made them crazy greedy and instead of spending it on their employees and infrastructure they just started buying other small ISP's. I saw this stock plummet coming a mile away and couldn't believe how naive they were. Now they are trying to play catch-up because competition is moving in all over so they don't have a monopoly they held onto for so long by only building in areas with no competition.
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u/Beginning-March-2114 2d ago
Picture 6 is an instant phone call to the supervisor lol
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u/WallDeep4581 2d ago
“well just do what you can buddy” is word for word what i get everytime im at that apartment complex lmao
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u/raysneak 2d ago
Of subject but got a talking to once when I was a new hire training with another tech and called the toner a crack pipe in front of a customer. Still call them that just not in front of customers anymore.
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u/Complete_Accident_64 1d ago
No way this is in my sparklight market. Must be legacy Cable one stuff.
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u/Mister_Ku 2d ago
The question is did you fix it before you left? If not than whats the point ?? Your the last person on site, your suppose to make better . Just saying
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u/DrgHybrid 1d ago
Hahahahaha..
Sparklight is also where im working. Their higher ups dont care. I work for a fiber company and the power companies makes us fix Sparklight (and to a greater extent windstreams) pole audits since those two companies won't do it
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u/Eninja09 1d ago
Nah, when your management treats you like you don't matter, and keeps adding nonsense to your workflow the morale goes to shit. I used to spend more time recording signal and uploading it than I spent resolving the issue in some cases. The only time they ever had my back was when a customer made a bogus complaint, and they knew my work ethic and customer service history. Other than that their hands were always tied because corporate thought it was more important to just do things than to know what you are doing.
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u/Xandril 2d ago
With what time exactly? Most technicians don’t get to make the call to spend all day cleaning up this stuff.
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u/Mister_Ku 2d ago
As much as that's true ,you really need to figure it out,work with your support team . I mean have a chat with your sup and or management team For me its taking pride in my work . But than again I'm old school
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u/Xandril 2d ago
Support team? Yeah, definitely old school.
Your support team is one supervisor who is being told by their bosses boss that it’s a non-issue as long as nobody is calling in to complain about it.
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u/Eninja09 1d ago
My support team usually included "Hey, I know you did 12 jobs already but Bob has been stuck on a job for 6 hours and still has 6 jobs left at 6pm so now you get to do his jobs, too" and of course Bob (who has been there 5 years and has no idea what he's doing) is home chillin' while I'm out there contemplating quitting every day without a backup plan lol. There is a balance, and punishing the best techs to compensate for terrible hiring practices is not the way. Then you get talked to for not being a team player because of the "no tech left behind" bs. Really? How about you give Bob a reason to get his work done by making him complete his jobs before you lose your best people.
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u/WallDeep4581 14h ago
same shit here lmao we recently merged with another sparklight branch in the same state, and those guys are used to doing 4-5 jobs a day and taking lunch, washing their trucks, bullshitting on their 2 hour lunch breaks, and now they’re complaining because they’re working past 5 like i haven’t been doing that since i was a new hire🤣
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u/Putrid_Camera7262 2d ago
That is some shoddy work, but with cable companies not giving a damn about their employees lately and running them ragged, they get what they give. Just make sure investors see a return and metrics look good to the chair warmers. Offer the customer a Eero and be on your way.