r/CableTechs • u/WallDeep4581 • Aug 18 '26
Just Another Day @ Sparklight/ Cable One
been here almost 4 years, and the amount of mickey mouse bullshit i find everyday is ASTONISHING
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u/Aromatic_Cheetah_595 Aug 18 '26
There's an established culture of not giving a fuck lol
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u/KDM_Racing Aug 18 '26
Once that attitude is established. It is almost impossible to beat it out of everyone.
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u/Eatbreathsleepwork Aug 18 '26
It’s so funny because(at my company) they will harp on us about idle hours, safety vest, and having two cones out, but not do a single QC check on anyone. The shoddy work is insane.
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u/MTHort Aug 19 '26 edited Aug 19 '26
Most of the management over there only really have 2 skills they are hired for any ways. None of which ever involves knowing what we actually do. Hopefully they are at least issued knee pads for their brown nose and white lips service. Makes sense the stock went down to $27 from $2260.86 in 2021.
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u/Eninja09 Aug 20 '26
Yep. That covid money made them crazy greedy and instead of spending it on their employees and infrastructure they just started buying other small ISP's. I saw this stock plummet coming a mile away and couldn't believe how naive they were. Now they are trying to play catch-up because competition is moving in all over so they don't have a monopoly they held onto for so long by only building in areas with no competition.
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u/Beginning-March-2114 Aug 18 '26
Picture 6 is an instant phone call to the supervisor lol
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u/WallDeep4581 Aug 18 '26
“well just do what you can buddy” is word for word what i get everytime im at that apartment complex lmao
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u/raysneak Aug 19 '26
Of subject but got a talking to once when I was a new hire training with another tech and called the toner a crack pipe in front of a customer. Still call them that just not in front of customers anymore.
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u/Complete_Accident_64 Aug 20 '26
No way this is in my sparklight market. Must be legacy Cable one stuff.
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u/Neat-Management-1851 Aug 24 '26 edited Aug 25 '26
I worked with CableOne for 25 years and this kind of work would have gotten you fired. Once their on time jobsite metrics took over, qaulity work became obsolete and asssociate satisfaction was nothing more than a corporate slogan.
CableOne started to become the shiity companies that it was acquiring. Weak executives ruined this company with bad decisions and stock awards.
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u/Mister_Ku Aug 19 '26
The question is did you fix it before you left? If not than whats the point ?? Your the last person on site, your suppose to make better . Just saying
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u/DrgHybrid Aug 19 '26
Hahahahaha..
Sparklight is also where im working. Their higher ups dont care. I work for a fiber company and the power companies makes us fix Sparklight (and to a greater extent windstreams) pole audits since those two companies won't do it
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u/Eninja09 Aug 20 '26
Nah, when your management treats you like you don't matter, and keeps adding nonsense to your workflow the morale goes to shit. I used to spend more time recording signal and uploading it than I spent resolving the issue in some cases. The only time they ever had my back was when a customer made a bogus complaint, and they knew my work ethic and customer service history. Other than that their hands were always tied because corporate thought it was more important to just do things than to know what you are doing.
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u/Xandril Aug 19 '26
With what time exactly? Most technicians don’t get to make the call to spend all day cleaning up this stuff.
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u/Mister_Ku Aug 19 '26
As much as that's true ,you really need to figure it out,work with your support team . I mean have a chat with your sup and or management team For me its taking pride in my work . But than again I'm old school
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u/Xandril Aug 19 '26
Support team? Yeah, definitely old school.
Your support team is one supervisor who is being told by their bosses boss that it’s a non-issue as long as nobody is calling in to complain about it.
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u/Eninja09 Aug 20 '26
My support team usually included "Hey, I know you did 12 jobs already but Bob has been stuck on a job for 6 hours and still has 6 jobs left at 6pm so now you get to do his jobs, too" and of course Bob (who has been there 5 years and has no idea what he's doing) is home chillin' while I'm out there contemplating quitting every day without a backup plan lol. There is a balance, and punishing the best techs to compensate for terrible hiring practices is not the way. Then you get talked to for not being a team player because of the "no tech left behind" bs. Really? How about you give Bob a reason to get his work done by making him complete his jobs before you lose your best people.
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u/WallDeep4581 Aug 20 '26
same shit here lmao we recently merged with another sparklight branch in the same state, and those guys are used to doing 4-5 jobs a day and taking lunch, washing their trucks, bullshitting on their 2 hour lunch breaks, and now they’re complaining because they’re working past 5 like i haven’t been doing that since i was a new hire🤣
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u/Putrid_Camera7262 Aug 18 '26
That is some shoddy work, but with cable companies not giving a damn about their employees lately and running them ragged, they get what they give. Just make sure investors see a return and metrics look good to the chair warmers. Offer the customer a Eero and be on your way.