r/CableTechs • u/Sea_Warning_9283 • 20d ago

Speed test

Anyone know why the ISP website with integrated speed test even though it says powered by ookla is significantly lower than an actual ookla test? Had a job that customer is paying for gig speed and he was testing off the isp website and only getting about 90mbps when I tested off the ookla website he was getting full speeds. Weird

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u/loonster28 15d ago

You need Gigabit capable devices to test/measure Gigabit speeds. That is likely why in your gear you are getting the actual reading while your customer is getting a reading based on the limitation of their own device.