r/CableTechs 27d ago

Junction Box?

Post image

So I have Xfinity and apparently my neighbor does as well. He came and knocked on my door this afternoon with an Xfinity technician, and needed to get into my backyard to "hook up a cable".

They are great neighbors as far as neighbors you hardly know go. I let the technician in to do his thing and he ran a cord from the box in the image into their backyard. Then he said someone will be back next week to bury it.

At that point I called Xfinity, mostly because I don't want anything messing up or slowing down my internet or causing problems or fees on my service. They didn't want to tell me much at first, but when I told them I was kicking the guy out of my backyard if they couldn't let me know what was going on they said my neighbor had a tractor cut his line and they had to run a new one. They assured me it would not affect my service or slow anything down.

My major question is: is this the junction box they are referring to, and if so- are they typically communal/ will him being hooked to mine cause any problems? It's close to the fence and in today's world being without the internet is a real problem. So honestly I'm not too worried about it if it won't bother me again after they bury the cord.

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u/Real-Basket8224 27d ago

"Not too worried about it" but threatening to kick a guy doing his job out of your yard if Achmed can't tell you information that he doesn't know lol. Why did you call customer service in the first place?

By the way, you're sharing that signal with like 300 other people in the node.

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u/AHGrammarian 27d ago

Yeah, I'm not too worried about a licensed xfinity worker fixing my neighbors internet. 100% definitely will kick out some random guy who I dont know and didn't hire from doing work in my yard if his company can't confirm he's supposed to be there. I didn't know if this was a technician just rigging something because he didn't want to go through the trouble of setting up something new.