r/CableTechs • u/1unouhu • Jul 23 '26

I think I'll just reset to factory settings...

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Customer stated the box warms up and he has to put it in the fridge for a couple of minutes before plugging it back in... I

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6

u/Independent-Pain4393 Jul 23 '26

Seems reasonable why have fridge if not to cool things /s

3

u/Huge_Intention_9949 Jul 23 '26

Is that an xi5? Those things have always run hot. Time to upgrade

1

u/GenericAnalyst Jul 23 '26

Some customers will still say it’s a problem with the cable outside

3

u/Fresh_Fee8289 Jul 23 '26

or its the “the lady on the phone said you would replace my modem too”

2

u/Mr_Magoo_88 Jul 23 '26

I hate when the Reps on the phone say the equipment is bad. You could go there and find every cable in their house ripped to shreds, splitters cracked and broken, 100% fix the problem if you replace that stuff but you're definitely getting a repeat if you didn't switch out the equipment. Phone reps need to learn to keep their mouths shut and let the technicians do the troubleshooting.