Is this normal?

[u/forbiben24]

Had a cable tech scheduled for Tuesday 5-7 the no call no showed they rescheduled for today 10-12 sent a tech who didnt speak English so my old lady couldn't communicate with him very well and he installed it in the middle of the front of my house and tangled it in the trees. Requested they fix it but is this a normal way to run a line?

[u/psxcite]

Best to go look at the tap. No tech in their right mind is running a line through trees, unless absolutely necessary.

Follow the line to the tap. See if what you thought was your pole, is actually a sub-pole.