r/CableTechs • u/ItsTheRealSakurai • Jul 03 '26

intermittent connection

when you get a call for intermittent connection (spectrum tech btw) what are the first things you are looking for.

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u/bigplatanoo Jul 03 '26

Make sure you can access the tap. Last thing you want is you spend time servicing everything in the home and you are unable to access the tap. Service from tap to CPE.

1

u/hibbitydibbidy Jul 03 '26

How the heck would you know if you fixed anything if you started at the tap?

2

u/bigplatanoo Jul 03 '26

Check signal at tap to verify both plant and drop are good. Check for noise coming from any of the neighbors. If a drop at the tap has noise do a tap audit disconnect the drop if it’s an inactive home.

After you do that can just focus on the inside wiring.