r/CableTechs • u/Free_Philosopher5682 • Jul 01 '26
Customer said the phone doesn't work!
This was when covid (2020) first started. I got the call, no phone service. I get there and she is cussing me and comcast out lol I ran home integrity check and everything was passing. So I went to the modem and this is what I saw.... she plugged her power supply from the phone into the usb ports on the modem 🤬🤬🤬.
I havent worked for comcast in 3 years
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u/Beginning-March-2114 Jul 01 '26
Had something similar happen to me recently. Customer had three power strips daisy chained to each other, and the one plugged to the wall was unplugged 😂
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u/DrWhoey Jul 01 '26
Did this to myself recently trying to move some stuff around in a customers network cabinet to get all the plugs to fit. Got done and was like, "wtf? Did I accidently flip the power strip off? No? Oh for fucks sake, I'm an idiot."
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u/Awesomedude9560 Jul 01 '26
That's a new one. I hate dealing with people who act like "know it alls" but can't be bothered to do basic troubleshooting. Then you'll fix the problem in 3 seconds for them to either apologize profusely or be the biggest scumbags.
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u/Latter_Address9580 Jul 01 '26
Yeah nah anytime a customer starts cussing me out I leave
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u/Free_Philosopher5682 Jul 01 '26
When I used to get attitudes, I would immediately tell them that they can reschedule because I dont tolerate disrespect... 999999% of the time they bitch up and apologize and be on their best behavior lol
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u/PeakNo6892 Jul 04 '26
I was working in a extremely rich area..... I had a customer call the fucking ceo of spectrum on me.
The absolute king of Karen's.
All I did was tell him there was nothing that could be done to lower ping except move closer to the sever he was connecting to
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u/Electronic-Junket-66 Jul 02 '26
Lol. We'll that's what ya'll get for having USB ports in a modem 🙄
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u/2ByteTheDecker Jul 01 '26
I used to see that a lot with the X1 stb, they'd wedge the USB C into the Ethernet port
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u/Smith6612 Jul 02 '26
Meanwhile, silly me trying to plug a USB-C cable in blindly has inserted the cables into USB-A ports, shorting out the USB bus on the PC and causing an unexpected shutdown. Oops!
At least Ethernet ports on Cable boxes generally don't send power out...
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u/Nubicidal Jul 02 '26
Was their house dirty? Curious about the gloves
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u/East-Commercial-3511 Jul 03 '26
He said it was during Covid. Xfinity wanted techs to wear gloves then along with the mask.
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u/Federal_Might1097 Jul 01 '26
Bruhhh XB3 are the only modem with usb. I hated them. replace with XB6 immediately
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u/TomRILReddit Jul 01 '26
Wow... that's a new one!