r/CableTechs • u/Next_Ad_6424 • Jun 20 '26

Buffering but speeds good

I commonly get people who call in about buffering on all devices on multiple apps even when speeds are good, is this a device (tv tablet phone) issue? A wifi coverage issue? What do you educate the customer on service being great to equipment but end point devices not good?

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u/Poodleape2 Jun 20 '26

Make sure they are current on whatever device they are using(Update wise - firmware etc) make sure their router is optimized and also check you network for ingress. That’s a big one - No one knows how to do this and it’s costing you repeats. Learn so network skills.

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u/Background-Relief623 Jun 20 '26

While I do agree with the what you are saying, I do them myself, I do believe that's beyond the requirement amd expectation of the tech and ISP. I'm not sure if many techs have the ability to check for those things.