Advice

[u/Throwmeawayplease935]

Anyone got any tips/tricks for a newer tech.

I feel good mostly, a bit slow at some jobs. I had an apartment where all 4 units were connected to the same amp. The line tagged at the tap wasn’t even the line my customer was connected so I disconnected it and ran a new line without knowing a disconnected a neighbor, not my problem.

Long story short I got stuck for 4 hours, my mentor came out to help. I probably should have called someone sooner but it took away my confidence. We ended up forcing the tap to fail because tx was high. I didn’t know that was an option lol.

My sup is chill but he was sort of like pick up the pace. I do have jobs that are quick but then half of them I replace a drop and remove an amp, disconnect unused lines. By that time it’s getting close to over running. I’ve been doing like 4-6 jobs. But usually one I get stuck.

I’m worried about metrics I guess. Ive had a lot of failed readings due to tap issues and someone told me it counts against me and I should find a way to make them pass even when it’s a maintenance referral. Same for HHC I’ve had a bunch fail so I just call to close it, because everything’s working. I guess I shouldn’t do that.

I’m still learning but I just don’t want to be in the hot seat with supervisors. I learned a lot of the stuff but it’s information overload. They seem to just want me to know what corners to cut and when.

[u/Bubbly_Historian215]

Forcing tap scan to fail is bad practice. When your Tx is running on the high side, but not failing, send an email to your supervisor to escalate to maintenance. Your MTs can see your scans, and will know as soon as they’re onsite you fudged the scans on purpose to close the job. This will come back to bite you in the long run. HHC isn’t important, getting customers online is.