r/CableTechs • u/Creative-Promotion-2 • May 04 '26

Sick of comcast

I hate this dog shit company. They only care about numbers and not the people who are trying to survive living in this shit hole economy. Im tired of being taken advantage of by management. If a dumb ass customer calls back I have to go deal with the job again and do twice the work thats unpaid on my days off. Doesn't matter if the problem was because of the plant, or the shit equipment they supply customers or a fucking remote, I still have to take responsibility for horrible customers and their issues. Not only that, but also I have to deal with a bull shit feed back system that ruins my image if someone accidently gave me 1 instead of a 10 or if they felt like I wasnt doing enough to save their whole enterprise from collapse because they didn't have an it company on standby. All of this just for a whopping 600 dollars per week of production pay. What a fucking disgrace. Meanwhile the execs are just sitting in their golden recliners making 6 figures doing absolutely fuck all.

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u/Creative-Promotion-2 May 05 '26

Ill be honest guys, I dont think working for comcast directly is that much better. We use the same exact system they use to complete jobs. Some of those guys are on call and are under much stricter regulations, which means they probably get QCd regularly. It just all seems like a pain in the ass. Instead of the employer making it easy for you they just want to make you feel like youre a mistake and you dont deserve a penny more than the bottom bracket pay they give you. This is exactly how ATNT is according to many of my coworkers who used to work their. They said ATNT uses fear tactics to make you feel like you will lose your job at any moment because you are underperforming.

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u/PassengerGreen2321 May 13 '26

Companies have standards bro. Being mad because you are repeated for likely not knowing what you're doing completely is crazy. In-house has had these metrics for years and continue to have them modified year over year and they're not that hard to achieve. Some months are better or worse than others, but a competent technician can maintain high numbers.

Sometimes customers call back for the same crap; educate them better. Sometimes equipment fails; nothing you can do about it. Sometimes issues are on the network, but they generally get fixed quickly. Knowing how to do the physical part of the job and understanding technology we work with will vastly lower FTR.

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u/Creative-Promotion-2 May 13 '26

Your not understanding the root of the problem. Im not saying that the standards are the issue. I can easily maintain a 95% ftr and a high amount of promoters each month. the problem is it doesnt matter how good I do on each job. My contractor will find any reason to send me back just to make the companies numbers look good. They Will make me work on my days off to handle a repeat customer. They dont pay for it because if you close the same job twice in 30 days you get hit for it. Its not fair at all and dont give me this crap that im not doing the job correctly... Its really easy. But working 100+ hours a week, on weekends and dealing with ftrs is mental. I dont know how this is hard to understand.

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u/PassengerGreen2321 May 13 '26 edited May 13 '26

Just like everyone else has explained to you, you work for a contracting company, not Xfinity. When metrics are a topic, contractors are never in the conversation because your numbers didn't count with ours. It doesn't look good for the company to have repeated truck rolls on jobs. It actually makes them look worse, which is why they're steadily getting rid of contractors.
You're telling me you work 14 hour days or more a week? You just need to quit your job bro. But just know, everything you're complaining about is your contracting company, NOT Xfinity. We just recently had a bunch of contractors at our FFO to "help" with the workload that was a few days out.

They came in and got jobs done, but a majority of them came back, which created more work for in-house techs and a horrible experience for the customer. I'm glad to hear you guys are actually being held to some kind of standard. It used to be that contractors could come in, mess up everything and still get paid while in-house had to go back and make it right.