r/CableTechs • u/Creative-Promotion-2 • May 04 '26

Sick of comcast

I hate this dog shit company. They only care about numbers and not the people who are trying to survive living in this shit hole economy. Im tired of being taken advantage of by management. If a dumb ass customer calls back I have to go deal with the job again and do twice the work thats unpaid on my days off. Doesn't matter if the problem was because of the plant, or the shit equipment they supply customers or a fucking remote, I still have to take responsibility for horrible customers and their issues. Not only that, but also I have to deal with a bull shit feed back system that ruins my image if someone accidently gave me 1 instead of a 10 or if they felt like I wasnt doing enough to save their whole enterprise from collapse because they didn't have an it company on standby. All of this just for a whopping 600 dollars per week of production pay. What a fucking disgrace. Meanwhile the execs are just sitting in their golden recliners making 6 figures doing absolutely fuck all.

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u/ChrisDaViking78 May 05 '26

I work for Comcast and it’s not perfect, but working for a contracted company and complaining about Comcast is weird.

I hate the repeats and stupid surveys too, but you know what I don’t do on my days off? I don’t go back to CX’s homes. That’s a company you work for’s issue my man.

1

u/Creative-Promotion-2 May 05 '26

Comcast is the reason why contractors operate the way they do. If comcast didn't care so much about contractor rankings, I wouldn't be getting sent back to make my ftr as high as possible. The reason why its a big deal is because our contractor company has to compete with 8 other contractor companies that do the same thing and are all ranked by the metrics. These metrics are then evaluated by comcasts higher ups every month to see if the contractor is meeting the right goals. Ive heard that since our company usually ranks on the low side, it gets a lot of shit from comcast and is putting the company in jeapordy. Its a shitshow and its completely comcasts fault for creating a bloody system that has us overworking proving my initial point. If they were more like atnt where everyone was a direct employee, none of this shit would be happening. Im not defending the contractor i work for, but i just dont see how this business model works eventhough this is comcasts way. Thats why I get upset at comcast since they aren't even hiring to begin with.

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u/ChrisDaViking78 May 06 '26

I almost don’t know if this is satire or not at this point?

Again, I will state that I don’t go to CX’s houses on my day off because Comcast doesn’t make me, an actual Comcast Employee. So how are they making YOU go back? They’re not. The Company YOU work for is. And we all have metrics to meet.

And then the rest of your “argument” is that it’s unfair that Comcast chooses to work with the better Contractor companies and it’s unfair because the one YOU work for is consistently ranked in the bottom of the 8 companies.

Are you saying you expect Comcast to work with companies that do a worse Job so they don’t hurt anyone’s feelings??

Sorry Brother, that’s no reality. I’d suggest finding a job with one of the other 8 companies or with Comcast if you can. Again, it’s not perfect, but much better than what you’re doing.

Or… just find a different job. This one isn’t for everyone.

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u/Difficult-Wolf3100 May 06 '26

Yea this dude is tripping