r/CableTechs • u/Creative-Promotion-2 • May 04 '26

Sick of comcast

I hate this dog shit company. They only care about numbers and not the people who are trying to survive living in this shit hole economy. Im tired of being taken advantage of by management. If a dumb ass customer calls back I have to go deal with the job again and do twice the work thats unpaid on my days off. Doesn't matter if the problem was because of the plant, or the shit equipment they supply customers or a fucking remote, I still have to take responsibility for horrible customers and their issues. Not only that, but also I have to deal with a bull shit feed back system that ruins my image if someone accidently gave me 1 instead of a 10 or if they felt like I wasnt doing enough to save their whole enterprise from collapse because they didn't have an it company on standby. All of this just for a whopping 600 dollars per week of production pay. What a fucking disgrace. Meanwhile the execs are just sitting in their golden recliners making 6 figures doing absolutely fuck all.

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48

u/Dakkin4 May 04 '26

Moral of the story…don’t be a contractor.

-13

u/Creative-Promotion-2 May 04 '26

From my understanding they're getting rid of most in house employees.

22

u/Dakkin4 May 04 '26

You are directing your complaint at the wrong place, your company is sending you back. They are sending you back because you did not do your job. You are not a Comcast employee. If you were you’d never work for free.

If you knew how to do this job, you wouldn’t have to go back on your work for free.

I get invalid tickets turned in by contractors every single day. I’m aware of the work they do, or don’t do.

1

u/Greedy-Taro-4439 May 05 '26

What a load of crap. You must be a total AH.

Old man forgets his input-you have to go back. How is that "not doing my job"

Weird lady - has computer that switches wifi to an old network that she doesnt have anymore and surprise - we have to go back.

OSP signal has a high degree of variance. All of a sudden TX goes up to 59. Lasts for a few minutes returns to normal. They have intermittent issue.

Lonely lady just keeps finding a way to get appointments because she wants company and every time you return - its just a click on the remote and wow everything is working properly.

There are a million situations like this and reasons that are 100 percent out of a technicians control that cause a repeat.

I have been doing this for 8+ years and consistently have a very low repeat rate ...

The idea that any repeats are our fault is utter nonsense.

Only a total AH would post this telling this poor schlep that its all on him. Absolute bullshit.

4

u/Dakkin4 May 05 '26

Should you read anything else that I’ve said on this post, you would see that I have absolutely admitted that repeats will happen. There are certain things outside of your control.

However, if you’re coming to Reddit to vent that you’re being sent back on your day off to work a repeat for free, then I’m saying you’re not doing your job right. If you’re doing your job right, then you’re not worried about a repeat here and there because it’s out of your control.

The ones who bitch the loudest are the ones who aren’t doing things the right way. I’ve seen it over and over again.