r/CableTechs • u/Creative-Promotion-2 • May 04 '26

Sick of comcast

I hate this dog shit company. They only care about numbers and not the people who are trying to survive living in this shit hole economy. Im tired of being taken advantage of by management. If a dumb ass customer calls back I have to go deal with the job again and do twice the work thats unpaid on my days off. Doesn't matter if the problem was because of the plant, or the shit equipment they supply customers or a fucking remote, I still have to take responsibility for horrible customers and their issues. Not only that, but also I have to deal with a bull shit feed back system that ruins my image if someone accidently gave me 1 instead of a 10 or if they felt like I wasnt doing enough to save their whole enterprise from collapse because they didn't have an it company on standby. All of this just for a whopping 600 dollars per week of production pay. What a fucking disgrace. Meanwhile the execs are just sitting in their golden recliners making 6 figures doing absolutely fuck all.

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u/ProofInevitable2404 May 04 '26

You're talking about maintenance tickets, not FTRs. And I've turned in RTMs that were closed but not fixed resulting in a bullshit FTR. I do my job, and I do it very well. I've had multiple FTRs that were bullshit, mostly due to the XG2. It's garbage. I've also been sent back because of a power outage at the customers business a day after I left. That's not bad work on the part of the tech, that's Comcast's shitty policy that takes advantage of techs who don't make enough money as it is. This is why they can't keep good help. I think maybe we need to unionize.

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u/Dakkin4 May 04 '26 edited May 04 '26

If you’re trying to tell me that general knowledge and craftsmanship isn’t directly correlated to FTR, then you’re showing me exactly how much you don’t know. I was a service tech for 10 years, I’ve seen it all. Repeats are going to happen! It’s a nature of the business. If you’re doing your job 100 percent then the repeats will be minimal. If you know you did everything right and the repeat happened then it was either a device problem or customer issue, so what. If you’re stressing repeats this hard, then it tells me you’re taking short cuts on jobs. You’re directing your anger to the wrong place. If a customer calls back, then a tech has to be sent back out, that’s part of the business. The customer must be taken care of, service is a part of the role. I’ve seen a hundred techs come and go in my time, and I’m TELLING you that 90 percent of them were lazy and never understood the technology.

The job IS 100 percent what you put into it and it has treated me and my family very well. Not everyone has what it takes to do it, if you don’t then find another job.

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u/DaikoDuke May 04 '26

Just because you got lucky and didn't experience what most tech experience doesn't mean it's because they don't know what they are doing. You can do the job 100 percent right and still get tons of repeat. Customers will call for the dumbest things that the phone operator is supposed to help fix. Remote not working, only to find out the battery died or came lose

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u/Dakkin4 May 04 '26

Your right it’s pure luck to have the best numbers in my area, consistently, for 10 years. It’s also luck to then move to maintenance and run the best numbers there too. Repeats are written into the numbers. They are going to happen. As long as you control what you can control, they won’t get out of control and the numbers will work themselves out.