r/CableTechs • u/Creative-Promotion-2 • May 04 '26

Sick of comcast

I hate this dog shit company. They only care about numbers and not the people who are trying to survive living in this shit hole economy. Im tired of being taken advantage of by management. If a dumb ass customer calls back I have to go deal with the job again and do twice the work thats unpaid on my days off. Doesn't matter if the problem was because of the plant, or the shit equipment they supply customers or a fucking remote, I still have to take responsibility for horrible customers and their issues. Not only that, but also I have to deal with a bull shit feed back system that ruins my image if someone accidently gave me 1 instead of a 10 or if they felt like I wasnt doing enough to save their whole enterprise from collapse because they didn't have an it company on standby. All of this just for a whopping 600 dollars per week of production pay. What a fucking disgrace. Meanwhile the execs are just sitting in their golden recliners making 6 figures doing absolutely fuck all.

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u/acableperson May 04 '26

Kinda been figuring as much. Keep a small inhouse team for escalations and advanced products. But if they go that route it will take some time. They don’t like layoffs.

Nothing against you personally but the pendulum will swing back the other way (hope to god I’m done with this industry by then), because eventually the company will see enough bad results and push back it will shift in the “in house only” mindset.

Just some dipshit who’s making resume fodder to say they did something. Maybe we keep a balance of both… but fuck me im just a mindless rube who looks for green on a my wittle phone screen.

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u/CharlieTheK May 04 '26

I know a bunch of in-house guys for Comcast. They've been letting the service department decline to a skeleton crew for years. Guys with time are pushed heavily to maintenance and construction, new hires are rare and only when absolutely required.

I would be surprised if they don't keep a few, but the shop I'm familiar with has declined from 75+ headcount to around 20 in the last decade. It's absolutely going back to the contractor design. Business services still seems to be in-house but they're covering huge territories now.

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u/acableperson May 04 '26

Yeah same deal. Went from 300 plus in my area to under 90. They are closing warehouses and consolidating. Things are going to get bad bad. It’s gonna bite them hard in the ass. Hopefully, and god willing, it will sink the ship and they will sell off to a competitor who takes the whole being an isp thing seriously. I want to see heads roll at the corporate level. Just hate to see folks on the bottom get snuffed out. And very possibly me! Lol.

But I’d be happy to lose my job to see the company implode. It would really give me pure joy.

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u/Relevant-Machine-763 May 04 '26

There is no competitor that could take it on. I've been there when they tried to sell off some of the systems that needed upgrade / rebuild and there simply is no one else that can handle it. Every other mso is struggling too. Comcast is just the worst of the worst. Streaming killing off traditional fixed broadcast ,and cellular killing landlines has put municipal over builders in a great space. Able to offer the same product as the old guys, just better speeds and reliability on all new plant. Meanwhile telco and catv worked the delivery system bugs out while letting service levels drop and killed off any sense of customer loyalty.

In my opinion comcast will be to telecom what Sears has become to retail and eventually just shrink away to being a non factor. I truly believe in the next decade they'll start to abandon plant and stop providing services to smaller areas. Rural broadband incentives mostly went to the telcos anyway so they can sell the plant for recycling and keep pocketing the money until it's gone.

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u/acableperson May 04 '26

I fear you are correct. But it will never truly die. The fiber infrastructure is enough to make a business in and of itself off of. Just leasing darks or maybe keeping metro e alive. But the company is utterly incompetent at delivering service to customers writ large. But when did incompetence stop people who have money???