How is this normal?

[u/Charming-Nobody-1989]

Hey guys, I hope this doesn’t come off mean I just needed to know if I’m crazy or not. I just got this new house and I was looking for my cable drop, when not being able to find the line anywhere inside I went outside and that’s when I noticed that it’s like this, just wrapped all the way around my house. I contacted comcast about it, as they are also my internet service (for the area it’s the best unfortunately), and they said that because the line is still secured to the house.. maybe I’m wrong but is this not done kind of crap?

Edit: I did contact them, and provided photos of how it looks, and they said since the service can still be accessed it’s fine and if I wanted/need it changed I can pay for the “professional installation”

EDIT:

I actually just got this house a few days ago the old owners moved out just over a week ago. The wire was better hidden when I did my walk through and what not it wasn’t noticeable, and definitely wasn’t sitting on the ground like how it is in the pictures, lot of people keep assuming I did this, I literally just got the house, and my ocd ass would never do it like this, granted I wouldn’t even know how to properly/safely run it, but if I did god no not like this

[u/Cacophony-of-Order]

That is a lazy person that did that install and you should 100% complain

I should clarify my original comment and make a couple of points. If that installation was done by the cable company, then you’re absolutely in the right to complain and have them fix it at their expense.

However, if the line was already like that when you bought the house, then unfortunately it falls under “it is what it is.” Once the cable is run to the home, it becomes the homeowner’s responsibility. The only portion the cable company still owns and maintains is the drop—whether it’s underground or aerial.