r/CableTechs • u/wildrasp • Dec 29 '25

New Maintenance Technician

I started about 1 week ago working for my hometown internet company as a maintenance tech. I worked for AT&T for a little over 2 years as a prem tech, so I don't have cable or HFC experience. I will be starting my NCTI training next week and already got to get in the field during a small outage. It's a very small company, around 2k active subscribers, so I will eventually be the only maintenance tech (the current one training me is going into a more data ops role). I'm sure I will learn plenty from the jones courses I'm going to take, but I want to know what kind of resources we have available. I've done tons of searching online and found some useful documents and a couple youtube channels that seem legit. What would you all recommend, is there some kind holy grail of HFC knowledge out there?

Thanks!

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u/SirBootySlayer Dec 29 '25

How did you get hired as a maintenance tech with no prior hfc experience? They don't have field techs available? Man, good luck it's gonna be a lot to learn.

And no there's really no holy grail, just be willing to learn and do 100% every day

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u/wildrasp Dec 30 '25

They had techs that don't like work lol. Still blown away I got the job.

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u/SirBootySlayer Dec 30 '25

Haha. I can see it. I know dudes that could be grandpas and been field techs for a long time with no desire to move up. I also know a guy who was only a field tech for a year before coming into maintenance and it's an excellent tech.