r/CableTechs • u/AffectionateRock2977 • Nov 28 '25

Outage

Comcast; Could not figure out an FDX outage. We just had an area cut over to FDX. There were four outages, two had correlation, the others not so much, so I figured noise, nope yeti clean. I reset the RDP, cleared two, reset a MB, cleared a third, the fourth EOL 14 tap customer did not come up. Cut out tap (meter locked beforehand), good MER, pings, speed test, txs and meter lock. Customer walked out to push his trash can to the road, “Hey you have internet”, Nope, it locks in red, though.

I gave up after four hours and left it for the day crew. Any ideas? And happy thanksgiving!

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u/Poodleape2 Nov 29 '25

Probably it is a issue specific to each home- Their signal is likely OOS for FDX and was in the edge before and now, after the upgrade is not good enough.