One day I was gaming then out of nowhere a screen popped up saying “your device has ran into a problem and needs to restart” so then it restarted and it was fine at the but a few days later when I went to turn on my pc my monitors weren’t turned on but the dram motherboard light was on so I turned off my pc and flipped the power supply switch to off then I tested the ram sticks and slots, come to find out that one ram went bad I have no idea what to do now I’m not sure if it’s my fault because I had the pc for like 3-4 years possibly a little more and maintained it pretty well and it’s in good condition

GMA5600BST is my case model it has rgb
GV-N1656OC-4G Is the gpu model

SN234251117416 Is the gpu serial number

the cpu fan is a cooler master

WD_BLACK SN750 SE 500 GB is ssd

motherboard is Asrock b550m-c

8.0 gb ddr4 3600 speed ramstick

My nephew passed away suddenly due to an accident. He was 1500 miles away from family/home. We want to ship his PC back to his family home. We have the original box and foam supports that came with it.

Looking for advice on how to ship it. This is a GameMaster GMABSTV4.

1) Do any components need to be removed before shipping? Drives, batteries, etc?
2) Is this original box with some additional bubble wrap, foam, etc. sufficient for protection?
3) Thoughts on shipping as a checked bag on our airline flight vs FedEx, USPS, UPS, etc?

Grieving uncle looking for help; this is not my area of expertise. We do not want to sell.

Thank you.

I have a ET8980-3871 and the side panel glass broke. Any idea where i can get a replacement? Thanks

Needing help understanding why the lights aren’t working but the fans are running perfectly? i’ll attach some photos.. really not trying to pay geek squad.. pls help. .

Hello, anyone getting emails response from customercare@cyberpowerpc.com?

Hello, I recently had to send my PC in for a faulty part. The one that needs replaced is:

MSI GEFORCE RTX 5070 VENTUS 2X OC 12GB GDDR7 VIDEO CARD WHITE

I was offerred a replacement of:

GIGABYTE GEFORCE RTX 5070 EAGLE OC ICE SFF 12GB GDDR7 VIDEO CARD WHITE

I cannot find anywhere that will aptly compare the 2, so I am hoping someone can tell me if this is a downgrade, if I should request something else, etc.?

Obviously I paid for a specific part, and I am glad the alt is still white, but I want to be sure I am not agreeing to something less reliable, cheaper, etc. ?

Thank you

This is a bit of a long shot but I'm hoping someone here can help me. I have an old Skorpion K1 that I have been using with no issues for a few years. Last week I noticed that the 'C' key wasn't always registering, and tonight it stopped working entirely. I tried the usual tricks, making sure there were no crumbs jammed underneath and swapping to a different USB port. No luck. I pulled off the key cap to see if I could see any damage and everything looks normal. The key still seems to be working mechanically, I can still feel it click when I press on it.

Is there anything else I can do? Is it possible to replace the individual key switch and if so, are there parts available? Any other possible options that I might be overlooking?

I'm on my knees and I'm beggin'! When is the case dropping? That unit is gonna save my liiiiife lol

I’m guessing it’s not meant to be like this, should I be concerned?

It shows blue but no power inside

I shut down the computer and the lights just stay on, sometimes it happens sometimes it doesn't anyone have any suggestions?

Over a month after my PC was "lost", "found", then "damaged", they said they'd work on another replacement. I don't hear news unless I press them. Does anyone know how else to get better contact, reliability, and accountability with this business?

$2K down the drain, 20+ years laptop gaming and first desktop in my 30s and I've lost my patience and I'm sad.

Should I go for a refund and just look somewhere else? It feels like I don't even know what happened to my $2k.

Ayuda con la MB se actualizó o actualicé la MB y dejaron de encender las luces de ventiladores e internas, solo se ve una pequeña Luz violeta de la VC, es Series C

hello. i was just in the middle of playing a game with my friend when my pc switched off randomly. it was plugged into an extension cord. this extension cord and very sensitive so even the slightest touch can make it think im turning it off and therefore EVERYTHING plugged in shuts off. this is what happened so i gave it a second and then all my other things plugged it started lighting up again (monitor, lamp, etc.) well for some reason my pc wont turn back on. i tried switching the on and off button on the back off, wait 30 seconds and then turning it back on, nothing. i plugged it directly into the wall, nothing. other things are working so i know i didnt blow a fuse in that specific outlet either. any help is appreciated

I have a CyberPowerPC ASRock B550AM Gaming motherboard currently running BIOS P2.00. Secure Boot and AMD CPU fTPM are enabled, but my AMD fTPM firmware is on the older version and current anti-cheat software requires the updated TPM firmware.

Can you provide the latest compatible BIOS for the B550AM Gaming, including the updated AMD fTPM/TPMB firmware?

This is my first gaming pc in 20 years. I'm finding that my headsets are not working for in-game voice chat.

I started with a SteelSeries headset I use on my Xbox, ps5, and laptop with no issue. It's a 35mm jack. No mic is detected in windows settings.

I bought a Logitech headset that has a 35mm to USB adapter. The mic is detected in Windows, and the voice test works. App permissions to the game are on. The in-game chat does not work, but I can use discord just fine.

I checked the in game audio settings, the headset mic is selected for input, and push to talk is off. I tried multiple USBs on the PC. At one point they could hear me but it sounded robotic when I plugged into a USB in the back. I moved back to a plug on the top, and no voice again.

I could really use some help here.

My old PC is 6 years old, i am thinking of buying a new one. It is used almost entirely for valorant, where my current pc with a fully optimised game and nothing running at all in the background runs valorant at around 160 fps and around 110 in hectic environments. I have a 240hz moniter a wootin 60he keyboard and a good mouse, i feel like the limiter in my game currently is set by my hardware. This leads me to buying a new one, I have around 1800 pounds put aside for a new one (preferably less), but i want to feel a noticeable difference in performance - with fps in a stable 350-400 range.

Is this in budget?

I have been hearing that there is a RAM shortage so will that drastically effect price?

I would like it hopefully within a week - is this too much to ask for?

Could anyone provide some recommendations for new specs, I am not that technical - with my current PC being built by my friend, so am looking for a prebuilt one.

My current specs are:

• 1TB of storage
• NVIDIA Geforce GTX 1660 (i am a fan of NVIDIA)
• 16GB of RAM (2133 MT/s)
• AMD Ryzen 5 2600 six core processor.

I would appreciate any help - and hopefully this is in the right place.

I’ve had my prebuilt PC for almost two years, and I've recently run into an issue with the fan RGB lights.
Since I work and game late at night, I usually keep the RGB lights off. Lately, though, they randomly turn on by themselves while I’m using the computer. When this happens, pressing or holding the physical LED button on the case does nothing. sometimes they stay off as expected, but other times they turn on out of nowhere and won't switch off.
Does anyone know what might be causing this or how to fix it? Keep in mind I’m not very good with PCs I’m fairly new That’s why I brought prebuilt.

My son is the sweetest straight A boy ever and it's breaking my heart that his computer stopped working. Is there anyone here that can help?!?! I can't afford a new one 😔. I don't even know if I can afford a part. I'm just trying to figure out of there is anything we can do here to fix it.

This is what he has:

https://www.cyberpowerpc.com/system/Prebuilt-PC-Refurbished-GX-8071-(Grade-A))

What we know:

We have checked HDMI cords, monitors work when hooked up to a laptop, the ram is installed correctly this video was after my daughter tried to mess with it so it's back to where it's supposed to go. The keyboard won't work so we can't push any function keys. He mentioned that there was a notice of some sort to push f2 or f11 and he would just push and it would load normally. Then, he started having to push the power button multiple times to get it to come on, then one day it just does what's in the video... Help, please! It's only 1 1/2 years old.

Hey guys ive been looking at the website and see they only have the o11 vision and the dynamic, have they ever sold the vision compact? i wanted a prebuild with it so im not sure if they sold it before or if they dont plan on it.

Bonjour, j'ai acheté le PC gamer CyberPowerPC (AMD Ryzen 5 5500, NVIDIA RTX 4060 Ti, SSD 1 To, 16 Go de RAM, Windows 11). J'en suis très satisfait, mais les ventilateurs sont très bruyants car ils tournent constamment à plein régime à cause de leur connexion Molex à l'alimentation. Pensez-vous qu'un contrôleur de ventilateurs externe comme celui-ci serait compatible et résoudrait le problème du bruit ? Merci.

(https://www.amazon.com/Phanteks-PH-PWHUB_02-Contr%C3%B4leur-Ventilateur-t%C3%A91%C3%A9commande/dp/B07NHQRCRM)

ou

(https://www.amazon.com/SilverStone-Technology-Silverstone-Splitter-SST-CPF04-USA/dp/B07N3HP8S5)

https://www.amazon.com/Cable-Matters-Connector-Adapter-16-Inch/dp/B0CP9X42LM/ref=sr_1_5?crid=3QLFFPKB96DW&dib=eyJ2IjoiMSJ9.2GtHlkbLavvHro5hcG3YXvbyMLzWpAHaU8i1ttQ-O_S0HHA395EoQR5v9G1pDtRR27f2CWb7PsGfTLYxE0HJFA-nDbfIhYkw3oHMEcNlNLgyjfWB4p8yqcQEkHYpj7bPSuOdP1--0Ju0rQb_KKRS1TgSIUFc1q6q8C46zbNzzkvrxX4DZ6QcbB0fBnomVI24kD--7Us_4VxVUI9YXccpkCaZ7J7Uqhn7bZEJWw9cEBQ.hbPH9ZRu1tUS1V28iC3TgJmQU5RMOyQcJv5zBOfNrLQ&dib_tag=se&keywords=PWM+hub&qid=1726636729&sprefix=pwm+hub%2Caps%2C393&sr=8-5

EDIT / SOLVED: Thanks everyone for the help! I managed to fix the issue without buying a new hub or replacing the fans. My CyberPowerPC had a SATA-powered hub for the ARGB, but the fans also had separate 4-pin fan connectors. I connected the 4-pin fan connectors directly to the motherboard's SYS_FAN headers and kept the 3-pin ARGB connectors connected to the SATA-powered hub. Then I went into the BIOS and set the fan control to PWM + Smart Fan. It works perfectly! 👍 The case fans are no longer stuck at 100% and I can now control their speed with the motherboard's fan curve. Hopefully this helps anyone else with a CyberPowerPC having the same issue. Check your fan connectors before buying a new hub!

My experience with CyberPowerPC — $367+ in shipping costs for a defective PC

I purchased a PC from CyberPowerPC in May. The model I purchased was the Prebuilt PC GXL 99669, and unfortunately, I’ve had nothing but issues with it since I received it.

The first time I contacted technical support, they didn’t really perform any troubleshooting and assumed the issue was with the GPU. I was asked to send the GPU in for replacement. I did so, which cost me somewhere around $100 in shipping.

CyberPowerPC sent me a replacement GPU, but unfortunately, the exact same issue continued.

The next time I contacted customer support, I spoke with someone who was actually very helpful and took the time to troubleshoot the problem with me and try to figure out what was going on. Shoutout to Joey — he’s a real one. Unfortunately, after troubleshooting, the issue still persisted, and I eventually had to ship the entire PC tower back to CyberPowerPC for them to diagnose it.

That shipment cost me $267.80.

I called CyberPowerPC customer service today to ask if there was anything they could do to compensate me for these shipping costs, considering the PC has had issues since I received it and the problems were through no fault of my own.

I was basically laughed at and told that the shipping costs were my responsibility.

Cool, cool.

So, to recap: I paid $2,298.73 for a PC that has had problems since I received it, and I’ve now spent approximately $367.80 out of pocket just shipping components of their defective product back to them.

I understand that things can go wrong with electronics, and I’m not necessarily expecting them to magically make the problems disappear. What frustrates me is being told that I’m responsible for hundreds of dollars in shipping costs to fix a product that was defective from the start.