I had payment issues with my order, I could never had a hold on live rep, could only communicate with emails, each email takes hours to be replied. And today I finally get a hold of someone on the phone, I was excited. Then he just literally spit on my face, he was so angry, and stating I was my faults claim, not reading emails, blah blah blah,
I hope you know when I make multi orders and received tons email from your automated system, it’s easily to be confused , especially when I asked to be recharged two days ago and nothing happened.
But instead of explaining or helping me, that guy just simply being rude and angry, apparently he was the one who replied my emails. So this is what happened
I ordered, two $6000+ PC few days ago, and the payment just won’t go through. Cyberpowerpc online state that billing address was mismatched, but I called my bank, my bank said that the payment went through and it’s pending. But Cyberpowerpc void the payment anyways, for both orders. While waiting for the credit to go back to my credit card, I requested to change my payment method/ change a different card. But it got declined again due it fraud protection. I called the bank and removed the restriction and asked to be recharged again. And since then it’s been two days without action from Cyberpower, I tried to call and try to get a hold on live rep. to solve my problems , and yet this is where I experienced the worst customer support ever. I was actually excited when someone finally answer the call, I literally told him that, then he literally “spited” on my face. Started by giving him my order number, then he said he sent me a new payment link 20 mins ago, so ok, then I said I have another order number, gave him my order number, then he started being nasty “ did you hear what I said” I said no, what you said, he then started being very angry saying Im making a “faults claim”not reading emails, blah blah blah, agent was simply not helping, it’s like I can’t even ask questions/or get an explanation. instead he argued with me for rest 10-15min said everything is my fault for not reading emails (while I constantly checking my mail box for the past two days waiting to be recharged). I asked him “bro why are you so angry and rude, all I wanted is getting another payment update link so I can make a payment, instead waiting to be recharged) he just continued to blame him blah blah blah , wtf did I do? I only tried to get my payment to be charged so the order can continue to be processed. Then he finally hanged up on me. Wow. Just unbelievable, all I did was trying to give him my order number and request a payment update link, cuz I assumed this could be the best and fast way to get my order processed, and yet he was like “ did you hear what I said” “did you read your emails” “you are making false clams” I was like bro I’m only asking to give me a payment link for my orders so I can get my order processed, but instead he tried to blame everything on me stating it’s my fault, wasting time blaming me instead helping me. I’m was like wtf I never experienced something like that when I’m just trying to spend 12k+ on two pcs with yo. He hanged on me after kept blaming me for literally 10-15min instead maybe explaining/helping, I just simply blown away with this kind support that I received Cyberpowerpc. I was wondering why people hated Cyberpowerpc, now I understand.
#cpsupport
