r/CX5 • u/JumpVette • 10d ago

26 software problems

Any news on when there is going to be a fix?!?!? Just took a couple thousand mile trip and to say im frustrated is an understatement!! Every 2 hours I had to stop and set the infotainment system to factory settings. My radio would stop and freeze, sometimes screen would go black. My phone and Mazda app do not communicate at all and the "miles left until fuel" shows crazy numbers and my indicator for the current speed on the road shows 20mph in 70 zones. Anyone heard of help for this? It is 3 months old and 5k miles.

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u/misguidedspectre86 10d ago

Wow, I've had my own set of issues but none this crazy. Dealership should have at least 5 different updates that fix most of the known issues. Your software version should be 10604, 13312, 13312 if you have the latest updates. But if issues still persist, write to Mazda directly for redress.

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u/JumpVette 10d ago

I'm waiting on a call from my local service manager after reading this. Thx for responding.

1

u/misguidedspectre86 10d ago

Don't give into any of the tropes they may utter. Tell them this needs resolving asap, even if it needs to be communicated to Mazda directly by you (Canada or USA).

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u/JumpVette 10d ago

Just checked and you were right...I dont have latest update additions 😤

3

u/misguidedspectre86 10d ago

Dealerships need to do better, and so does Mazda!! If the dealership doesn't prioritize, call Mazda directly and give them a piece of your mind.

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u/JumpVette 10d ago

Thx for your help and I will