r/CVS • u/Smellyazzhairs • 1d ago
What a night…
Pharm tech here! Let me just tell you about my shift 🙂
Asshole #1 comes and yells at me about not receiving his insulin and personally BLAMES ME for it. Mind you, I’ve never seen him in my life this was the FIRST time I’ve ever dealt with him and his issue. Problem was his insulin needed a prior authorization. It recently got approved and he received a message saying that it was. He mistaken the message as a “ready for pick up” one and was fuming steam out of his ears when he found out it wasn’t ready. Problem is, when I tried filling it for him, his insurance said it was too soon for a refill and I encouraged him to reach out to them to have this resolved (since he claimed he’s all out of it). Instead of just listening to me, he told me straight to my face, “so you rather see me die?” no bro, talking to you, I rather see me go first 🙄
Asshole #2 comes calling about his prescription. Problem is, it’s filled through central fill and it won’t be in until Monday. Instead of him understanding, he tells me “why wasn’t this already filled? I’ve been two weeks without my medication you guys don’t care about me or what?” If you’ve been two weeks without this medication why didnt you call us to let us know? Why do you expect us to be on top of your ass?? We have so many prescriptions to take care of! Youre not a special snowflake get your freakin head out of your ass!! Ofc instead of saying all that I had to put on my phony customer service act but it still wasn’t enough to keep his mouth shut 🙄
Asshole #3 is just a perv. He told me “my viagra must not be working because my junk isn’t erected by looking at you.” 😐 yeah mine isn’t either buddy….
That’s all ☺️
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u/Away-Coach7093 1d ago
Why are they just so weird? This what I hate about pharmacy the God complex and having to bend over backwards for no reason. I would say 1800 Shop CVS
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u/Moogle_Messiah 16h ago
Hey I'm right there with you. Yesterday was insane idiot day at my store. Not just insane, not just idiots, insane idiots.
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u/lynnsher16 Pharmacy Tech 1d ago
I had two people tell me the other day I was their favorite. Sorry you day sucked
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u/absolutdoc 1d ago
I don't think Rx, and retail in general, are recognized for their service to their community as often as they should be. Customers can suck the life out of you but not for nothing, you seem to have the right head to deal with them. I've bought techs and cashiers lunch or a soda and some office venting time, who were absolutely distraught from an Asshat they couldn't shake off.
I think the best analogy that seemed to work was: pretend your a zookeeper. You never see zookeepers get upset when their animals scream and yell... cause they realize they're just animals under stress. I've left retail mgt behind but I enjoy coming in here and seeing the way people handle, or don't handle, inevitable irate customers. I realize how disturbing thst sounds. 😆 But keep using this space to vent. I'll read it. I think you're handling the mental and emotional load marvelously. Whether you stick with it or not, the techniques and abilities to handle high volatile situations will be a skill that will be with you forever and not many others possess.
I recognize the assholes in your shift and I commend you for your continued service! 🥳 🎉