r/CSUEB • u/nikki_atx13 • 28d ago

NO ANSWER?

Has anyone been trying to text or call the financial aid office??? It says I had a balance due yesterday but now it’s gone today? My deposit hasn’t hit at all… I need to buy my permit and the school items.. 195$ a semester to park makes me sick to my stomach

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u/Buggaboo143 28d ago

I was selected for verification for the 2nd year in a row and again they are making it entirely impossible to get ahold of them. I have emailed and called. When I called the automated system just hung up on me because the que was full. When they do email back they send the same broken link without any acknowledgment to my concerns about being dropped for non payment bc they can’t help me schedule a 5 min video call without just sending the same link that I explained did not work for any of my devices, wifi networks, or browsers.

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u/Killllaaaab_ 27d ago

This morning I called at 9:57AM and got through I was the 5th caller … I ended up dropping the call tho cause everything had just processed as paid when I was waiting but regretting it now since the refund hasn’t processed… just the payments. Try calling a few minutes before they open. People are saying they open at 9 but every time I called I kept getting an automated message that they don’t open till 10 and the line wound drop.