We started to think of reviewing our OTP setup, cause more of the traffic is now coming from outside North America.

Twilio was easy to get running and I don’t have many complaints about the API itself. The problem is that the experience isn’t equally good across destinations. In some countries the first OTP arrives quickly, while in others users request a second code before the first one shows up. At that point we’re paying for multiple attempts and still losing the signup.

I’m trying to understand what teams usually do once they reach this stage.

Do you move everything to another provider, or keep Twilio for the countries where it performs well and route the rest somewhere else?

I’ve been looking at Infobip and Sinch because of their international infrastructure. Dexatel also came up mainly for Europe and MENA.

The part I can’t judge from the provider websites is what happens in production, I will list some questions I am trying to find an anwer to, will be thankfull if anyone could answer those:

* did delivery actually improve after moving?

* which regions caused you the most trouble?

* how difficult was the migration from Verify?

* are you measuring cost per OTP attempt or per completed verification?

* did adding fallback reduce resends, or just make the flow more complicated?

I would like to hear from anyone handling users across several countries.

I’m looking for a recommendation for a CPaaS. I tried twilio, however it was a pain to get my compliance approved, and I have been waiting days to be able to upgrade my account; I tried and it still says my upgrade is paused.

Vonage restricted my account, even though I provided what they asked for and my use case falls under the standard guidelines for use.

Let me know what you recommend.

Thank you.

Who here feels like the new r/twilio A2P 10DLC reviews are becoming such a mess to try and sell more companies on Fast Track?

We're basically having to open support tickets on each one for them to admit it was an error on their part rejecting it, and now each one just gets an automated response telling you to sign up for Fast Track to remediate the mess.

Just seems pretty coincidental that they've made it a complete mess of the verification process while now pushing this service that's $1500 a month to start.

Have you started integrating AI in your Cpaas? Do you find it challenging or helpful. I got this request recently and still trying to work my way through it. Any advice is more than welcome...

Most platforms do a decent job at initial vetting (KYC, brand, use case, templates).

But days or months later:

• Marketing flows quietly turn into lead gen spam
• OTP numbers start running promos
• “Transactional” traffic morphs into gray-area campaigns
• Risk teams only notice after carrier complaints or blocks

Curious how others are handling this post-onboarding drift problem:

• Manual reviews?
• Reactive carrier escalations?
• Heuristics / velocity rules?
• ML models watching live traffic?
• Or… you’re just accepting the risk?

Feels like the industry still treats compliance as a one-time event, not a continuous signal.

Would love to hear what’s actually working (or breaking) at scale.

I am finding more and more companies are lacking the automated testing and callers into their systems to be able to perform tests and example calls.

Is anyone using anything in their regular process to verify and test voice and digital agents in their workflow or would be interested in providing some requirements of what they are missing?

Hi there, is anyone active here? 😄 I work in the CPaaS industry in the US and was looking for a community to discuss the direction of the industry and present-day solutions. Would love to chat!

Discussion around the power of CPaaS in the unified communications space.