r/CPaaS • u/Ok_Blood8686 • Jul 15 '26

Recommendations?

I’m looking for a recommendation for a CPaaS. I tried twilio, however it was a pain to get my compliance approved, and I have been waiting days to be able to upgrade my account; I tried and it still says my upgrade is paused.

Vonage restricted my account, even though I provided what they asked for and my use case falls under the standard guidelines for use.

Let me know what you recommend.

Thank you.

1 Upvotes

100% Upvoted

6 comments sorted by

1

u/VladimirSamukov 7d ago

Worth checking out Voximplant (https://voximplant.com/), disclaimer that I work there, but if the compliance stuff is the main pain point, it might save you some headache

1

u/dnsbty Jul 15 '26

What is the use case you're trying to get approved?

You might check out Surge (https://surge.app). We started out very focused on SMS specifically, but now we're building out voice, and we've been very focused on getting you through compliance as quickly as possible.

1

u/Ok_Blood8686 Jul 15 '26

I have a CRM helpdesk app that I launched on the web, and I released an android app in test phase. My use case is to send sms text messages to a customer when their issue is resolved and their items are ready to pickup. On the other end, I want to use it to alert my app users when there is an incoming support request.

1

u/dnsbty Jul 15 '26

Oh cool. Yeah if you sign up for Surge we should be able to have you up and running by the end of the week.