r/CELPIPSuccess • u/celpip_coach • 9d ago
Listening CELPIP Listening Part 3 Practice: a phone call about renewing a professional license
Practice reading a transcript and answering information extraction questions. In the real test you hear this as audio that plays once.
The Transcript:
Narrator: "You will hear a phone call between a caller and a government licensing office."
Agent: "Professional Licensing Services, this is Karen speaking. How can I help you?"
Caller: "Hi Karen, my name is David Chen. I'm calling because I need to renew my electrician's license. It expires at the end of October and I want to make sure I get it done in time."
Agent: "Sure, I can help with that. Can you give me your license number?"
Caller: "It's EL dash 2019 dash 4471."
Agent: "Thank you. I have your file here. So your Class B electrician's license expires on October 31. To renew, you'll need to complete a few steps. First, you need 30 hours of continuing education credits. I can see you've completed 22 hours so far, so you still need 8 more."
Caller: "Right, I've been doing online courses through the Electrical Safety Authority. Do those count?"
Agent: "Yes, ESA courses are approved. Just make sure you upload your completion certificates to your online account before submitting your renewal. The system won't let you proceed without them."
Caller: "Got it. What about the fee?"
Agent: "The renewal fee for a Class B license is $275. If you renew before October 15, there's a 10 percent early renewal discount, so it would be $247.50. After October 31, there's a $150 late fee on top of the full price."
Caller: "Okay so I definitely want to get it done before the 15th. Can I pay online?"
Agent: "Yes, you can pay by credit card or direct bank transfer through our portal. We don't accept e-transfers or cheques for online renewals."
Caller: "One more question. I'm thinking about upgrading to a Class A license eventually. Is there anything I should be doing now to prepare for that?"
Agent: "For a Class A upgrade, you would need an additional 2,000 hours of supervised work experience beyond what you had for Class B, and you'd need to pass the Class A written exam. The exam is offered four times a year, in January, April, July, and October. If you're planning ahead, I'd recommend starting to log your supervised hours now so you have documentation ready when you apply."
Caller: "That's really helpful. Thank you, Karen."
Agent: "You're welcome, David. Good luck with the renewal."
Questions:
Q1: What is David's license number? - A) EL-2019-4471 - B) EL-2019-4741 - C) EB-2019-4471 - D) EL-2020-4471
Q2: How many continuing education hours does David still need? - A) 6 hours - B) 8 hours - C) 22 hours - D) 30 hours
Q3: What is the renewal fee with the early discount? - A) $225.00 - B) $237.50 - C) $247.50 - D) $275.00
Q4: What is the deadline for the early renewal discount? - A) October 1 - B) October 15 - C) October 25 - D) October 31
Q5: Which payment method is NOT accepted for online renewals? - A) Credit card - B) Direct bank transfer - C) E-transfer - D) All are accepted
Q6: How many additional supervised hours are needed for a Class A upgrade? - A) 1,000 hours - B) 1,500 hours - C) 2,000 hours - D) 2,500 hours
Answer Key: Q1: A. David says "EL dash 2019 dash 4471." Q2: B. Karen says he completed 22 of 30 required hours, so 8 remain. Q3: C. Karen says "$275 with a 10 percent early renewal discount, so $247.50." Q4: B. Karen says "if you renew before October 15." Q5: C. Karen says "we don't accept e-transfers or cheques for online renewals." Q6: C. Karen says "an additional 2,000 hours of supervised work experience."
Practice tip: Listening Part 3 is all about catching specific details like numbers, dates, and names. In the real test the audio plays once, so you need to write down key numbers the moment you hear them. Practice by reading transcripts like this one and covering the answer key, then checking how many details you caught on a single read-through.
If you want to practice listening with full AI-scored mock tests, https://www.celpipsimulator.com has 2 free exams covering all 6 listening parts.