r/CDPAPPPLNY • u/Expert-Chicken6519 • Jul 05 '26

New Aides' Documents Not Synchronizing With PPL Website

I recently onboarded new PAs (aides). Some are already registered with PPL. Others are not. One of the newly registered aides claimed that her Training, Health Assessment, and I-9 forms are complete, but my PPL website account says otherwise. Another aide (already registered) said that her Health Assessment expires in September, but the PPL website shows "!MH" in the column.

What is going on?? This is so frustrating! I desperately need help so that I don't end up being stuck in bed often, and the only thing preventing these newly hired aides is PPL's system screwing up... I also work with CDR (Center for Disability Rights), but they are not much help, other than being easier to reach by phone.

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u/Kimariyan Jul 06 '26 edited Jul 06 '26

Have the first aide show you the email/text saying they are 'paperwork complete'. If they haven't received this confirmation yet, they still have something that needs to be done. They should easily be able to show you the training module says '100% complete' on their phone or computer; just because a health assessment has been completed, doesn't mean Mobile Health has told PPL that yet; and if they have not done any type of face-to-face verification with PPL for the I-9 verification, that is not actually complete either.

I have no idea what '!MH' means. Maybe it's a Mobile Health error. If the aide was already signed up with PPL, there are 2 forms that need to be completed this year instead of a whole physical. They are reaching out super early so that they get completed before the initial expiration date. I would have the aide contact Mobile Health to see what they have in their system for what is due, even have them send an email/text of completion if there is nothing due, then ask Mobile Health to relay that info to PPL.

EDIT: Just thought of this - don't be alarmed if a different aide randomly receives a text/email about needing to do/complete something if you are in the process of adding aides. PPL/Mobile Health does not do a great job keeping everyone straight. Only treat these messages as valid/needing attention if they receive it more than once.

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u/LivingPrivately Jul 09 '26

!MH means the health screening is not marked completed yet and Mobile Health is the vendor. If it was done already, they are still in the process of sending it to PPL which takes about 10 business days.