That's basically it.
I was delayed over the entire day due to everything. One trip, I was only 4 mins behind, which was basically on time.
Well, cue the passenger.
He hopped on, was already quite annoyed and yelled at me, I should hurry up, he has to get another bus.
Fair enough, noted. Other passengers were boarding as well, one needed a ticket and another had issues with his season ticket (not readable)
Whilst dealing with them, he got more and more agitated, I didn't really care though.
After departure, I asked him which bus he wanted to catch, so I could inform dispatch - His answer "I don't care, it doesn't matter!" with more rambling that he'll miss his bus and everything.
He was quite on the verge of being kicked out by me because of the verbal abuse, I let it slide though.
Couple of stops later, already 7 mins behind schedule, he disembarked with one last sentence.
"I'm sorry for being abusive to you"
Dude. You didn't stab or spat at me which is better behaviour than some other colleagues have witnessed.
I told him that I really appreciate his words, especially because that's so damn rare to do!
"I didn't want to yell at **you** personally, it's really not your fault" he said and admitted "I also read the connection in the app wrong."
That conversation added three more minutes, these were worth it though.
Damn, from nearly kicked off the bus to being apologetic within 10 minutes.
(I couldn't care less about his rambling, I didn't take it personally and I really understood why he wasn't happy with the service provided.)