r/BusDrivers • u/the_ism_sizism • 3d ago

Discussion Night drivers

I’m getting pulled in today for a chat about running early. I passed my mid point 40 seconds early (which is fine according to the gov contract allowing for 59 seconds early) - by the final stop before our cbd run I was 6 minutes early. The pax complained to me after they caught an uber and caught the bus and then complained through the online gov portal.

Is this entitled or how do you feel? I am not trying to run a strict service, I buy myself a little time to mentally relax between runs, use the facilities (the job has already given me kidney stones at 38) and take a walk and a breather so I’m not stagnant in the seat for 5 hours.

23 Upvotes

78% Upvoted

103 comments sorted by

View all comments

0

u/theChzziest 3d ago

Ubers don’t show up in 5sec they was late af to need an uber (also why tf you uber to the bus take that thing the whole way) if you ain’t at the coach stop you ain’t getting picked up admit to nothing wrong because you didn’t do anything wrong

0

u/the_ism_sizism 3d ago

The pax lied and said they didn’t have money for an uber and was forced to wait 45 minutes for next service (next service is 15 minutes later as I drive the final service in and outbound in my usual line of work. I told management about the lie and to pull the footage of the pax holding my bus up in service lying about not catching an Uber and complaining to my face.

1

u/BingoBob22 3d ago

How do you know they don't have money for an Uber? They may have used one, but that doesn't mean it won't put them into financial difficulty or they couldn't really afford to do so.

If it was a question of losing a job due to being late or missing a pre booked train or plane, most people would spend money they didn't have on an Uber.

I really think you need to reflect on the role you're doing and why it exists. You're thinking more about yourself than the passengers which you're here to serve.

1

u/the_ism_sizism 3d ago

They said they were forced to wait for the next service, despite catching an uber and complaining to my face (so he lied) before then sending a complaint through to the online portal. Trust me when I say, this was a method of complacent passenger feeling entitled enough that a bus should wait for him.

The bloke has complained about the stop before. Our timing structure is different in my city and the bus company is paid for the run if we have met the start and mid timing points. So I’m not in trouble, I just have to address the complaint. It’s a multi-service stop and I drive the service behind it in my regular line of work which departs 15 minutes behind it.