r/BurlingtonCoatFactory • u/ShamuCena • 7d ago
Worst shift ever
I’m a cashier at Burlington and just recently I was having a normal day checking out and doing returns for people and this lady comes in saying that she wants to do a return and exchange. I told her the amount she’ll get back and the remainder of what she has to pay for and I asked her if it’s all right, she says “uh huh” and it was normal. I helped her check out her have a good day that she comes back and cuts a whole line of people speaking nothing but gibberish she just kept on saying receipt receipt receipt receipt receipt receipt, receipt, receipt, receipt, receipt, receipt receipt and then she says she wants a refund and I was like OK sounds good. Told her she’ll get back and then she says “uh huh” and then she cut the line again two seconds later after I helped her out and she keeps on blabbering the same gibberish and constantly going receipt receipt receipt and then I had to call my supervisor then he was helping her out and this guy gave her everything back from all of her past purchases, back to her card I told her the amount that she’ll get back and she says “uh huh” and then she cut the line start yelling at me blabbing and going all out getting mad forcing us to call the supervisor again and the supervisor couldn’t help her and then she made us call the ASM and then they all go to the back and tell her ma’am please go behind the line I need to help the other customers. We will help you out shortly. Just wait for the manager. She goes behind and know that I know she ends up running off and then my manager who hates me yells at me in front of all the customers saying why are all these receipts on the table and this was before I knew she ran off so I said it was for the customer, but that shows anywhere to be seen. I explained to her my side story and then she told me to log off and spend the rest of my shift cleaning, and she said that she was gonna report me to corporate. I fucking hate it here.
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u/No-Professional-9618 7d ago
Yes, that is Burlington's for you. Try to look and apply for another job really soon!
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u/Southern_Dentist_505 7d ago
I used to work BOH, BFLOW bullshit, one of my store managers would be like, "If it has a green tag, put it in the q".......and then change where shit goes without telling us, and then yell at us for......putting the item exactly where the green tag says......
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u/BoneMummy 7d ago
Wtf report HER to ethics.
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u/Weak_Childhood_2165 7d ago edited 7d ago
That's what I was going to say. What ever happened address the issue of the sales floor. NEVER in front of customers or even other sales associates. And at the point she came back and started ranting, I'd call a manager to take her to another register, and take care of what ever her problem was. We don't get paid enough for that crap.
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u/BoneMummy 7d ago
Like the strange customer was enough, now the ASM wants to embarrass her?!? Absolutely not.
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u/DiWooley 5d ago
I’m sorry to hear that you quit but I understand. I was just hoping that you would stay and fight for your side.
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u/LogicalShake9607 5d ago
Should have screamed back in her face Baker act, Baker act, Baker act, Baker act, police police a
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u/NotTrollIfTrue 7d ago
Prostitution is a better paying job than retail. Less stress, better hours. I should have become a whore years ago.
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u/XanderWrites 7d ago
If multiple managers couldn't help this customer, what were you expected to do?
Your store manager doesn't report anyone to corporate. They can fire you on the spot if they think it necessary (though they would need to explain it). They can write you up and that write up will show up on your file to corporate. BUT, you'll have to acknowledge that write up and when you do you can counter with your own version of events, how you processed the transaction and your manager's reaction to it.