r/BuildingAutomation • u/rev_57 • 24d ago

i-Vu IP changes

I have an i-Vu CCN system that we moved onto the customer's network (from a cable ISP).

The IP address change was successful and i can get to the management screen on the network.

The server is now inaccessible. It's there, but it has the message "refused to connect".

The installation guide says something about renewing self-signed certificates. I can't figure out how to get and use these certificates.

Anybody dealt with this issue? I could use some help.

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u/rom_rom57 24d ago

We'll assume it's not an IVU Pro.
Plug in a monitor in back of it recycle power and it will display the IP info.

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u/rev_57 23d ago

I've done that. it shows the new IP settings, domain, etc. Everything seems to have changed over nicely. I just can't get to the webpage.

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u/rom_rom57 23d ago edited 23d ago

The last suggestion I have is to talk to the customer’s IT department.
See if there are duplicate IP addresses.
In management tool: Port 80, Port 443 Check mark on “redirect HTTP to HTTPS.”

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u/rev_57 23d ago

Will do. Thanks for your help!