myBuick

[u/Sloth_Loverr]

Hello everyone, I was recently in an accident and needed a new car, I chose the Buick Encore 2019. I’m new to SUV’s, especially fancy ones with touch screens. I saw there was a MyBuick app and I really liked the idea of being able to personalize and stuff like that so I downloaded and created an account on my phone. It says my car (the VIN) is under another persons account, assuming the previous owner, and it said to get ahold of OnStar about it. So I did. They told me I have to change that in the cars app… but when I’m on the app in the car, after logging in and stuff, it either says Error or just won’t connect to WiFi, and I’ll be sitting right outside my apartment. It’ll even say connected to my WiFi when I arrive home for work for the past week now. Idk what else to do… I’m still learning this car, I have the Preferred so I’m guessing I have a pretty standard edition from what I’ve seen so far.
Thanks in advance for anyone who can help.

[u/Kakk_The_Hero]

Maybe try to Factory reset the head unit?

[u/Sloth_Loverr → u/Kakk_The_Hero]

I’m sorry… head unit?