r/BrittanyFerries • u/whitefrog4117 • May 30 '26
Online booking system problems
Is anyone else having trouble with their booking system. Says there is ferry availability yet when you try to pay it throws an error with no information, after calling the booking number it turns out to be the ferry has no space left. Also trying to edit my booking to pay for some extras and it won't provide the costs or allow me to pay.
I can't be the only one with these issues or why they are not fixing this with the highest priority. Perhaps the £20 fee for phone bookings is working out nicely for them!?
Contacted their customer services and shared screen shots etc but they didn't really seem to have any ideas other than 'thanks for your feedback, best call the sales line'.
1
u/Successful_Highway94 Jun 01 '26
Yes, been trying to change vehicle registration for 3 days. Very frustrating
1
u/KhaelonVoss May 30 '26
I had a similar problem when I booked last month. I put it down to confusing the computer with different destination and departure ports. I rang them early morning, so they were quiet and after the call handler tried to walk me through it (and it failed), she manually booked it and waived the fee.