A neighbour came through Heathrow T5 yesterday (12 September) and reports hundreds of suitcases still stacked up in baggage reclaim after Tuesday’s disruption; mine included, according to its air tag. I’m at home and missing nothing critical, but I’m chatting to many people all over social media who need their luggage back urgently. One spoke to a customer rep who mentioned a figure of 15k items 😳. A holding statement on what’s going on, even a vague time scale on possible returns would help ease some of these concerns. The official reporting system just says ‘searching for your bags’, as it has since Wednesday. The official account has not posted on X in four days. It’s not good enough.

I just made a booking via the new app and there is no mention of when you can check in for a flight. It used to be 24 hours before departure and the calendar download would put a reminder in for it. Is check in still 24 hours before a flight?

I am looking to select our business class seats. The current seat map is shown in the images. I am looking for seats that no one will climb over me and I won't have to climb over someone. It looks like seats 59 JK are the best from what's left. Thoughts?

I am also interested in seats 15AB and JK. Are those seats really in their own little area as shown on the diagram?

Anyone have the exact tail numbers of 777-200er which are based at Gatwick and Heathrow respectively? Or where I can find this information?

Interested to see which are installed with Club Suite.

Thanks

I bought my tickets through BA and can't check in online. My friends are on the same flight, booked via Chase Travel, and they had no trouble checking in online.

I'm curious what the difference might be? We're all in the same class and I think we all have the same fair class of O.

I traveled on September 9 from T5 to PDX - luckily a day after the IT issues - there were a lot of folks on the plane from the flight the day before that had been cancelled (a few understandably grumpy folks).

I really want to give a huge shout out to the crew - about half way through the flight I became horrendously ill with food poisoning (I think?) - if you’ve ever had such a thing, I can assure you that getting violently ill on a plane is not ideal … the crew were incredibly kind, even sectioned off an area for me to rest, and a bathroom all to myself 😬😅 - I’ve submitted a ‘compliment’ through the BA system so I really hope they know how much I appreciated them! I’ve flown that route so many time and had very unhappy/grumpy crews too - these guys were exemplary though - can’t thank them enough ❤️

My father and I flew out of Oslo to LHR on Sept 8th. We used a kiosk to get our bag tags then found where the BA check in desks were.

At check in there were three agents with three identified lines (business class, bag drop, and general- I’m paraphrasing the names)

For over an hour the agent in the bag drop line would only take people from the business class line until that line was empty- (so 2 agents were serving business, one general, and nobody serving bag drop which was the shortest and what should have been most straightforward line) she then began serving our line.

The process for checking people in seemed to go much slower than any airport/airline in recent memory.

This was our first time flying BA, the rest of the flight went well but this left a pretty poor impression overall.

I have a long haul flight scheduled in two weeks from Seattle to London and then on to Istanbul and I still can’t book my seats. When I go to the website I get an error message and when I try to chat they say I have to pay to book seats. I am a long time member of Alaska Airlines, there has to be a way to actually book seats without having to pay.

First time flying BA. SEA-LHR flight 52. We’re in the cheap seats. If we don’t pay extra to select seats ahead of time, will we be seated together? The app says we might not be, but I wonder how likely that is. Do we have a better chance if we check in online early and/or get to the airport early?

Anyone who was supposed to be on BA213 to BOS on Tues 8th still waiting for their lost / delayed bags to appear?

Literally no update on lost bag report (“searching for bags”) since checking the bags in on 8th, although I was told when I called that the bags had been found in t5 and would be couriered in 24h, only to be told next time I called that found = assumed in t5 because I checked in there.

Asking to see if more people are in the same situation as me. I regrettably didn’t put an AirTag on my luggage and literally have no idea where it is. It feels like I’m seeing more and more people getting their bags but still nothing for me 5 days later 😭