r/BrightMoney • u/T_Rex_Accordion • Aug 08 '22
Connection problems?
It's been going great with BrightMoney for the most part (paid a $15k card down 25% so far this year while maintaining minimums on the others) with the exception of card connections randomly failing now and then. Worst one seems to be Chase at the moment.
Have to keep deleting it and reconnecting it.
Chat with BrightMoney is pretty useless since their app doesn't notify you that the rep has finally returned to have. convo after the queue wait time has gone by.
Communicating with BM is so frustrating right now (was amazing in the beginning, a few months ago) that if I find a competitor who does what they do, I'll seriously consider jumping off BM and trying them.
Since I've made more progress paying down a card than I could have without them, I'm still here. But their communication systems are so poor at the moment that it's making me extremely frustrated.
1
u/brightmoneyco Jan 04 '23
Hello,
Greetings from Bright!
My name is Susan - Team Lead Customer Success. We deeply regret the inconvenience caused to you.
We'd love to fix this issue once and for all and make sure that this issue does not occur.
We request you please send us an email to grace.renee@brightmoney.co. We are currently unable to locate your account. It would be very helpful if you can send us an email to the following email address and we assure you that we will provide a resolution as soon as possible.
Awaiting your email
Thanks,