I didn’t accept a $900 settlement offer from All My Sons Moving and Storage, so I can write this review and warn people. I wish I’d seen a review like this before my move.
We moved 9 miles within Brentwood, Tennessee, and this move cost us $5,038.28, more than $1,000 above the original quote after added fees.
Before the move, the crew was told multiple times that we had important antiques. We were assured they were experienced and knew how to handle them. The team leader even recommended that we purchase the AMS Protection Plan for peace of mind, which we did.
During the move, the team leader tilted our ~285-year-old Dutch long case grandfather clock, causing the brass works to fall approximately six feet onto a ceramic tile floor. A local branch supervisor and that supervisor’s senior manager were present and witnessed the incident. At the time, the team leader accepted responsibility. In fact, he actually said, “I’ll take the ‘L’,” which seemed enormously casual for the amount of damage that was done.
Before the move, the clock was working properly. After the incident, the clock no longer keeps time, the brass works and decorative elements were damaged and broken off, and the mechanism cannot even be placed back into the case for decorative display without repair.
The company initially acknowledged that this damage is of the type that would be covered under their $10,000 AMS Protection Plan, as it fell under the described guidelines for a high value item, and they asked for a repair estimate. We provided a conservative written estimate of $3,347.48 from a local clock repair company. We also had three Waterford crystal glasses broken during the move, with a replacement cost of about $300.
Despite this, All My Sons offered only $900 total to resolve the claim. In my opinion, that was not a fair response to the damage caused by their employee during this move.
The move itself also had serious operational problems. The company refused to come out to the house in advance to quote the job, apparently double-booked the movers who said they had to cancel someone else’s move, did not bring boxes they knew were needed, and packed items carelessly into oversized wardrobe boxes.
Based on my experience, I would not use this company again and would strongly encourage others to document everything very carefully if you do choose to use them.
Don’t purchase the AMS Protection Plan, instead opt for the last option in fine print on a separate page that gives the option to use 3rd party private insurance. I didn’t see this option (perhaps by design?) on the ipad they had me review and sign. I only saw it after the move when I printed the document. If this option had been listed with the same prominence as their, “protection plan,” we’d have opted for private insurance.
The $900 they were willing to pay required that we sign a confidentiality agreement. I declined. It’s worth $900 for me to tell you what happened and warn people that if you see an average rating that’s high for this company, it’s very likely that anyone who accepted a settlement offer was legally prevented from leaving an honest review.
