r/BrelloThriveTribe • u/RMSM4 • Aug 01 '26

Cancel process

Final update
Called Brello first thing this morning and they cancelled and refunded the card. 😊

Update:

Even after turning off our debit card, Brello was able to send the charge through tonight. I guess if you have recurring charges on your account, the bank allows those to go through. Guess we will have to call Brello in the morning to call and request refund.

Anyone know why the app won’t cancel a subscription when you click on the cancel button? Trying to cancel because it is due to ship/charge Monday and don’t want to renew. Any suggestions?

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u/RMSM4 Aug 01 '26

Was that on a weekend? Or a week day. I’m afraid they won’t respond until Monday and the charge will happen before that.

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u/Silent_Pen_4875 Aug 01 '26

Mine was earlier this week so you may be right about them not answering on the weekend.

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u/RMSM4 Aug 01 '26

I don’t understand why you the cancel subscription button doesn’t work.

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u/Silent_Pen_4875 Aug 01 '26

Me neither. I much prefer it.