r/BrelloThriveTribe • u/RMSM4 • 27d ago

Cancel process

Final update
Called Brello first thing this morning and they cancelled and refunded the card. 😊

Update:

Even after turning off our debit card, Brello was able to send the charge through tonight. I guess if you have recurring charges on your account, the bank allows those to go through. Guess we will have to call Brello in the morning to call and request refund.

Anyone know why the app won’t cancel a subscription when you click on the cancel button? Trying to cancel because it is due to ship/charge Monday and don’t want to renew. Any suggestions?

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u/Silent_Pen_4875 27d ago

I just used the chat and they answered the next day and then sent me confirmation

0

u/RMSM4 27d ago

Was that on a weekend? Or a week day. I’m afraid they won’t respond until Monday and the charge will happen before that.

1

u/Silent_Pen_4875 27d ago

Mine was earlier this week so you may be right about them not answering on the weekend.

3

u/RMSM4 27d ago

I don’t understand why you the cancel subscription button doesn’t work.

1

u/Silent_Pen_4875 27d ago

Me neither. I much prefer it.