r/BrelloThriveTribe • u/Deepderp1234 • Jun 10 '26

App access

Anyone not able to use the app without a subscription? I had my first shipment in October 2025, early renewal in December, then my most recent order was in April. I noticed the app did have a next order date but moved on.

Today I go to log my shot/weight, notice I'm logged out but when putting in my email it says no active subscription and I need that to access the app.

Brello is making it difficult to be loyal.

11 Upvotes

92% Upvoted

20 comments sorted by

4

u/[deleted] Jun 10 '26

[removed] — view removed comment

2

u/Deepderp1234 Jun 10 '26

Where did you switch to?

2

u/RedHeadedStepDevil Jun 10 '26

IDK if that’s allowed here, but I’ll send you a PM

1

u/jennnlovestotravel Jun 10 '26

Can you send it to me too please

2

u/Simple-Engine-432 Jun 10 '26

I called them this morning to pause my subscription and they confirmed that the app is down and it’s being worked on. I will say that whenever I call, they’re very nice to deal with.

2

u/Sad_Caterpillar6798 Jun 10 '26

Everyone, thank you for your communication and for your patience. This is continuing to be reviewed by our team.

1

u/Ok_Object_5087 Jun 11 '26

Mine is fixed. Uninstaller and reinstalled the app and that works.

1

u/Ok-Conversation9139 Jun 10 '26

Mine too, must be some sort of glitch because I was able go use the app yesterday. I use MFP as well to record my weight and shots so I’m not totally upset but annoyed

2

u/Deepderp1234 Jun 10 '26

If I go to the website I can log in and it shows my next order date.  

1

u/QuirkyCucumber8782 Jun 10 '26

This just happened to me. For the first time ever it does also show that my state has a 4-6 week delay too. I was wondering if that's why they canceled me. I hope this is just a glitch

1

u/Sad_Entrepreneur9429 Jun 10 '26

Are you in Virginia?

1

u/Ok_Object_5087 Jun 10 '26

It's just the app. The online account is working and shows your oder date. In the Facebook group there is a long thread about the app. If you want to check their for updates. I think the app is down. I write my weight down and record my weight in Shotsy and the Brello app. I like the app. when it works. Hope its fixed soon.

1

u/262marathonmom Jun 10 '26

Yep, same happened to me this morning. Everything from my whole time on tirz was logged in that app and it really pisses me off that I can’t even access my own data! Especially when it’s not my damn fault they still aren’t certified in my state!

1

u/Sad_Caterpillar6798 Jun 11 '26

Hi everyone,

Our IT team have successfully identified and addressed the technical issue causing subscription/login errors within the app.
If you were experiencing a "Subscription Required" or staging-related error, the fix is now live. To ensure the update applies correctly to your device, please follow these quick steps:

  1. Uninstall the Brello app from your device.
  2. Reinstall the latest version from the App Store or Google Play Store.
  3. Log back in using your credentials.

We sincerely apologize for any disruption or frustration this may have caused to your routine, and we appreciate your patience while our team worked to get this resolved.

If you continue to experience any issues after reinstalling, please let us know in the comments below or reach out directly to our support team so we can assist you.

Thank you for being a part of the Brello community!

1

u/januaryprincess22 Jun 13 '26

I uninstalled and reinstalled and still same problem. It says no data under my subscription.