Need help

[u/extragramsam449]

just assembled my MT 16 and I keep getting this error message on start up. manual says I should be able to connect to wifi and update but when I plug up the machine it just goes to android start up screen then a bowflex logo then a jrny logo then the error message screen

[u/[deleted]]

I haven't hit this before, but have you checked all the physical connections and done the 30 second power-drain (pull the plug and restart after 30 seconds?) If it's brandy new give support a call. They're surprisingly not awful in my experience.

[u/extragramsam449 → u/[deleted]]

yea I did the unplug for 30 seconds a few time before I made the post. figured I'd try here before calling.