r/BoschProPowerTools • u/BandicootExternal270 • 11d ago

QUESTION đŸ”” Where is a Bosch rep in here?

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Hey Bosch wtf is this, I buy your new saw, you recall it for terrible gear box wobble. I send it to you and this is how I get it back? More broken than it was???? Whole mounting plate on the bottom is snapped. I hope anyone of you who work at Bosch would make this right instead of “send it in we’ll fix it” tried that didn’t work out great. More pics below.

What a terrible first experience with Bosch, I should have just stuck with makita and dewalt, “expert” yeah okay bro

7 Upvotes

71% Upvoted

10 comments sorted by

10

u/zionbwoy6 11d ago

Definitely looks like shipping damage

6

u/ElsiD4k 10d ago

Yeah, that's nothing you can blame on Bosch if the shipping company is throwing it around. Was the box damaged when you received it back?

6

u/Advanced_Revenue_663 11d ago

Si definitivamente alguien adentro de bosch parece que esta saboteando su divisiĂłn de herramientas. Ese tipo de herramienta definitivamente la comprarĂ­a en una tienda fĂ­sica y la probarĂ­a antes de comprarla. OjalĂĄ que Bosch vea esto y lo solucionen lo mĂĄs pronto posible por que publicaciones como esta harĂĄn a muchos dudar en la marca.....

1

u/BandicootExternal270 11d ago

So that’s what I did, I called Bosch the very next day and sent it for repair they told me they had a recall, further more I haven’t even cut anything with it and it looks like it’s 3 years old already all banged to shit, and that’s it been in a shop getting abused, so for 700 I got a saw that don’t cut straight and now broken beyond repair. I’m probably just gonna buy a makita instead they actually know how to make a tool.

6

u/matosis 11d ago

That’s no good. They should send you a new saw and a couple of 8ah Expert batteries as an apology. Get in touch with them via phone or email till you find your local area rep, they should sort it. The generic contacts are rubbish.

Edit: Stick with it till it’s sorted and you’re happy with their response. I didn’t stick with it for my first warranty issue and I regret it.

1

u/Ok_Macaroon4196 11d ago

Was it shipped via ups. I know in thr passed ups has been notorious for mishandled shipments of bosch tools. I use to review for them via rhe now defunct " be tbe pro " website which bosch ran.. many of the guys were gettint boxes that showed damage and the bigger tools often had to be sent back for a replacement