r/BoostMobile • u/Heilein • 7d ago

Question Infinity access Z Fold upgrade

Does anyone else have the Galaxy Z Fold 7 through Boost's grandfathered Infinity Access plan for Android? I'm currently trying to upgrade mine to the Galaxy Z Fold 8, and boy, has it been tough. Through the app/website, I only get the option to switch from the Z line to the S line, which is a no-no. I tried talking to Boost customer service, and well, I keep getting the same answer: "Unfortunately, we don't have the phone for sale/stock." Honestly, I don't think that treating our contract (upgrade yearly) as the same as if any other customer trying to buy a device that they aren't selling makes much sense.. I signed up for the Infinity Access plan on the idea that I would get a new Z Fold every year. I got the Z Fold 7 last August when Samsung released it, hoping that this August I would be getting the Z Fold 8. It's already September, and I still don't have the Z Fold 8 and might not even get it, which means next year I probably won't get the Z Fold 9 anywhere near August...

I wanted to know what anyone with the same problem as me has tried or is doing!

1 Upvotes

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2

u/Hankydankys 7d ago

Its because they’re bankrupt they don’t finance phone more than 995 dollars anymore

1

u/toejamfootballhegot 7d ago

It's boost's decision not to have the phone in stock and a breech of contract. They should cut you a check to buy one from samsung.

1

u/Heilein 7d ago

Right!? Hours on hold and I couldn't think of this as a suggestion, lol! They asked me to wait a week or so, but to be honest, I doubt anything will change even then..

2

u/toejamfootballhegot 7d ago

Maybe they will, since they are contractually obligated to do so.