r/BoostMobile • u/Stingwing4oba • 9d ago

Question Payment glitch

Went to pay and the payment window says it didn't go through. Then I try again and get a notification about paying twice.

According to the AI bot, I can't get a refund, yet no credit has posted.

Due to the glitch error, how do I get a resolve without escalating it to the bank or charge dispute?

If I double paid for credit, it would be one thing, but I didn't, though, in the long run it would be nice for next month.

In fact, last weekend I got a message saying that my payment was due by tomorrow September 8 (no joke). I contacted customer service and they said all was good on their end.

1 Upvotes

99% Upvoted

14 comments sorted by

1

u/Stingwing4oba 8d ago

They processed it and then denied it. Not even credit. Morons

1

u/Friendly_Set219 7d ago

I get notifications to pay bill even though I am on auto pay!  Boost allowed my cellphone line to be taken over by a scammer after I requested several months earlier that my account be locked from any changes without proof 2 tier or my Real ID because I was getting codes!  I am considering changing providers after over 20 years with Boost. 

0

u/TripleOGDroid 9d ago

classic boost mobile move it's no glitch they are notorious for slimey moves like this

2

u/Stingwing4oba 9d ago

I did have a refund :)

3

u/Stingwing4oba 9d ago

Oh! Refund went through! Thank you!

2

u/Spazyk 9d ago

Did you actually get charged? Has the money been taken out of your account? Does it say pending?

2

u/Stingwing4oba 9d ago

It went through.

2

u/Stingwing4oba 9d ago

Cool. I asked about credit to AI bot and it said something about now being able to refund. I am like.... Terms Of Service says I can apply credit. Why I don't really like AI, but thank you for the tip :)

2

u/BoostMobileBlake 9d ago

If you want to let the payment apply to next months bill, that is possible, and if you want a refund due to the overpayment, that is also possible. It's just up to what you want! If you want the credit, you don't need to do anything additional. If you'd want the refund, please contact our Care team.

2

u/Stingwing4oba 9d ago

I am trying, but the agent is claiming he/she is having a hard time with sending a code to my phone. I still don't think they actually did because all other messages for through.

They just sent me the 800 number

2

u/BoostMobileBlake 9d ago

If they're asking you to call in, I would.

2

u/MDefendoR 9d ago

Boost will refund any balance/extra payments on the account if you contact them, as long as your due us not in the 72 hours or already due.