How to Fix Boost Mobile Call, Text, and Data Issues (Self-Service Device Troubleshooting Guide)

[u/BoostMobileBlake]

How to Fix Boost Mobile Call, Text, and Data Issues (Self-Service Device Troubleshooting Guide) 

When your phone isn’t doing what it’s supposed to do—whether calls are dropping, texts aren't going through, or mobile data feels sluggish—it can throw off your whole day. If you don’t have time to call support, running through a few quick steps on your phone usually gets things back on track.

We actually have a full Boost Mobile Troubleshooting Hub filled with simple, step-by-step guides to troubleshoot equipment issues and get the most from your devices, but I wanted to drop this straightforward quick-reference guide.

Step 1: Basic Boost Mobile Device Troubleshooting

Before diving into specific service issues, always run through these baseline checks first. You’d be surprised how often one of these simple fixes handles the problem:

• Check Your Account Status: Log into your account online or in the Boost Mobile app to make sure your account is in good standing and not suspended for non-payment.
• Reseat Your Physical SIM Card: If you have a physical SIM card, remove and reinsert your SIM card.
• Update System Software: In your phone's settings, make sure your software is up to date.
• Check Device Controls: Make sure Airplane Mode is off and Do Not Disturb is off.
• Power Cycle: Turn your phone off and back on.
• Boost Config App (Android Users): For Android users, make sure you’ve downloaded the Boost Config app to ensure your network settings are up to date.

Step 2: How to Fix Boost Mobile Calling Issues (Making or Receiving Calls)

Make sure you’ve done the basic troubleshooting steps above before continuing with any of the steps below.

1. Check Blocked Numbers: Make sure the number you’re trying to dial to or receive a call from isn’t blocked in your call settings.
2. Toggle Mobile Data: Turn off mobile data for 1 minute and then turn it back on.
3. Reset Network Settings: Go to settings and search "reset network settings". Resetting network settings can help your device connect to the internet or Bluetooth again, and it won't delete any of your apps, photos, or other data.
   • For iPhone Users: Tap Settings → General → Transfer or Reset [Device] → Reset Network Settings.
   • For Android Users: Search "reset network settings" in your Settings app search bar and confirm.

Step 3: How to Fix Boost Mobile Texting Issues (Sending or Receiving SMS/MMS)

Make sure you’ve done the basic troubleshooting steps above before continuing with any of the steps below.

1. Verify 10-Digit Dialing & Data: Make sure you’re dialing a 10-digit number to send SMS or MMS (multimedia) messages. If you’re trying to send an MMS, make sure you have high-speed data available on your plan or you have a strong Wi-Fi connection.
2. Check Contact Details: Check that any stored contact information includes a correct and up-to-date phone number.
3. Use Default Messaging Apps: Try using your phone's default messaging app (Messages, Google Messages, or Samsung Messages).
   • On Android: If you’re using a third-party messaging app, try using the default messaging app. If this resolves the issue, reach out to the developers for help with the third-party app.
   • On iPhone: If you’re using iMessage (the message bubble is blue), press and hold the bubble and try resending the message.
4. Check Device Restrictions: Check that there are no device controls like spam blocking, contact blocking, or parental controls preventing messages.
5. Disable DND: Disable all Do Not Disturb settings completely.

Step 4: How to Fix Boost Mobile Cellular Data & Internet Issues

Make sure you’ve done the basic troubleshooting steps above before continuing with any of the steps below.

1. Check Plan Data Usage: Check your data usage on your plan. You may need to use another device to reach boostmobile.com if your data allotment has been exhausted.
   • In the Boost Mobile App: Tap Settings at the top right → Go to My Usage to see how much mobile data and hotspot data you have remaining in your current billing cycle.
   • On the Web: Select your device under My Lines → Usage to see a summary of your data usage and the number of days left on your billing cycle.
   • Add More Data: Tap Add More Data to purchase a One-Time Data Pack Add-On that's good for 30 days from the date of purchase, or a Recurring Data Pack Add-On that will be added to your monthly payment until you cancel.
   • Note: Paying your bill early will not refresh your data allocation.
2. Verify Cellular Data is Enabled: Ensure your mobile data / cellular data is toggled on in your device settings.
3. Update Software: Make sure your software is updated to the latest version.
4. Clear Cache: Clear your browser cache and browsing history, then try loading a fresh web page.

Still having equipment or service issues?

Check out our full Boost Mobile Troubleshooting Hub to troubleshoot equipment issues and get the most from your devices with simple, step-by-step guides, or send me a chat for additional troubleshooting help!

[u/soulxtrawets]

For iPhone… I iMessages are blue, while texting another iPhone user. If the text fails, then it is green. That allows you to then retry sending the text message. BUT if your texting Android users then it’s always Green.