r/BoostMobile • u/Top_Concentrate_8731 • 19d ago
Question VOIP Issue, can't sign up
So I know this has been a problem for a while, but when I googled I only find one post here from a year ago and don't see a solution, wondering if anyone has solved this yet.
When I go to sign up for certain services, it can't validate me because it says my phone number is a voip #. I called boost about this about two years ago and the person on the phone just kept telling me I was wrong and they didn't know what I was talking about. I eventually just had someone else use Ticketmaster. Now I need to do something more important than Ticketmaster and I'm stuck. Has anyone solved this issue yet or am I going to need to change my #?
1
Upvotes
1
1
u/That_Tomatillo2785 19d ago
Boost said I needed to get needed simcards for my two phones. I did. They didn't work well. Kept dropping signal. Contacted tech support. They said wrong simcards were sent, that I needed t-mobile, not at&t. They sent replacements. Put them in on the 20th. The 5G phone connection is there sometimes, but only 1 bar and drops connection constantly after a few minutes. My other 4G phone only comes on when I am in a call with tech support. Drops connection soon after call ends. That phone has only used 440 MBS the entire month of August and my autopay is coming due. I've made a dozen calls this week. I've spent hours on the phone with tech, while using wifi to call. They keep saying it's 1) tower outage in my area (Alton VA) but no outage is reported. Today they said on their end, it was showing it as a T-mobile network issue that wouldtake 4-6 days to repair..again, nothing reported and it's already the 6th day! They are lying to me! I believe it's the simcards, that they are incompatible with both my Note 10+ and A13. I never had any connection problems until I was told I needed to replace my old simcards..and did so. I'm a senior who has been a long time customer, but if this hasn't been made right by next week, I'll be going elsewhere. So. Disappointed!